•Developing a standardized metrics program to track organizational health and improve organizational efficiencies. Established a list of Division data sources and am normalizing the data.• Met with each Program Manager and conducted program assessments and established short & long-term performance improvement goals and brainstorm process improvement initiatives.•Established Power BI app that offered reports on budget, CATS actions, employee mandatory training status, and detailed reporting per program including KPIs. •Conduct monthly metrics/performance meetings with Program Managers and the Branch Head to discuss current progress towards goals, potential issues and corrective or continuous path for the upcoming month.•Review each program contract to ensure compliance with terms & conditions and appropriate metrics tracking & reporting.•Ensure action on all audit findings but maintaining progress in tracker and driving continuous improvement initiatives by investigating and reporting new processes and developing products to address deficits.•Lead strategic projects to streamline workflows: improving Academic Programs data quality, data input time reductions; Transitioning Vended Training Program from failing macro-enabled workbook to PowerApps to reduce data input time, reduce downtime due to macro issues; and improve fiscal tracking, metrics reporting & analysis for all Division programs.•Collaborate with multiple teams to prove program improvements and align Division goals with broader Command objectives. Established goals to address Division’s impact on fleet readiness.•Oversee records management practices as Records Liaison Coordinator. Ensure adherence to regulations & optimized storage/archival procedures. Maintain and submit annual Division Records Plan.

•Drive positive change within the Command by supporting employees to embrace their differences.•Develop presentations for membership and Command Culture & Engagement Council (CCEC) on various training topics.•Attend the monthly CCEC meeting to communicate ERG initiative statues, ERG support needs and discuss collaboration opportunities with other ERGs.•Ensure all monthly meetings are planned, marketed and executed to plan.•Maintain metrics for analysis and MD715•Plan and execute annual SPS sessions ensure the voices are members are part of the annual action plan, budget plan & charter.•Plan, attend and/or represent the Command at community outreach events, hiring fairs and conferences to bring awareness to varying causes, PSNS employment opportunities & more.

•Analyzed and evaluated the vended training program and created a program/performance analysis report that identified deficiencies and corrective actions needed to improve the vended training program. Drafted a corrective action/process improvement plan. Managed plan implementation which resulted in the program recovering from a deficient status within 4 months.•Gathered data to measure the effectiveness of the program. Analyzed results to measure impact of program on PSNS & IMF. Prepared and presented monthly metrics reports to senior leadership.•Trained/Coached PSNS & IMF Training Coordinators and Training Managers on the vended training procurement processes and procedures.• Discussed identified procurement issues, that may impact funding, with Training Coordinator. Problems included but were not limited to cost overruns & delayed, vendor deliveries)•Maintained government credit card for purchases of vended training. Conducted vended training purchases after review of submitted requests, invoices, program requirements and budgetary constraints.•Managed online financial systems and completed reconciliation activities on all vended training purchases monthly.•Analyzed procurement metrics to provide projections of required program actions to meet critical Command requirements. Establish business case for additional employee to support the program and ensure there was no delay or lapse in service.•Resolved problems and issues related to vended training to ensure quality customer service. Developed and implemented a plan to address backlog and bring outstanding requests current. •Participated in briefings on issues brought to the attention of senior leadership. Resolved problems and issues related to vended training procurement and customer relations.•Reduced CU backlog and customer complaints within 4 weeks allowing for renewed confidence in the program and adequate employee development throughout PSNS & IMF.

•14% increase in revenue within 2 months by revising billing processes & controls•57% improvement during first CARF audit•500K+ budget managed (state & federal contracts)•82% increase in staff performance with retraining and improved controls•Employment First Forum Committee Member (cross agency collaboration)•Interview, onboard, coaching, records maintenance and discipline of program employees per Easterseals Personnel Policies•Monitor & audit performance for development of performance review and goal setting•Coordinate, implement and manage training for departement Budget and Fiscal Management•Manage/track 500K budget annually and 4 state/federal contracts•Analyze financial information (e.g. budget variances) for the purpose of providing direction and support, making recommendations, maximizing use of funds, and/or ensuring overall operations are within budget•Monitor/track budget allocations, expenditures and related financial activities •Monitor 4 government contracts to ensure maximum program utilization, outcome/deliverable achievement and high standards of service delivery•Establish program goals, policies, procedures, performance standards, priorities and delivery strategies•Compile, maintain and report data/statistics related to Workforce Development Program and all contracts held on a monthly, quarterly and annually•Analyze statistical data of program trends to help in the identification and development of improvement strategies•Develop proposals, RFPs and other Ad Hoc business communications•Manage & perform data collection, processing, cleaning, analysis and communication/reporting (in Excel) to assess program performance and community impact•Manage programs Performance Management & Continuous Improvement Process in conjunction with VP of Programs and COO•Implement program software/database and provide troubleshooting•Conduct quarterly quality assurance reviews to ensure ongoing contract and accreditation compliance

* Served as Assistant Director while maintaining duties as Employment Specialist• Managed and tracked training requirements and completions for all department staff• Collaborated with Program Director to problem solve program, staff, client and stakeholder related issues & needs• Conducted program needs assessment and reported information to Program Director ex. need for transition from paper based system to electronic database• Evaluated & monitored program compliance with all contracts and CARF regulations and report findings to Program Director• Conducted surveys and develop reports to identify trends and areas for improvement• Developed and managed tracking tools to evaluate program performance and outcomes including, but not limited to, customer goal attainment & employment related measures• Utilized various database systems to compile, analyze and report department specific data• Collected, processed, cleaned ann analyzed data. Report results to Program Director • Prepared program for Kitsap County onsite contract monitoring • Conducted quarterly quality assurance reviews to ensure ongoing contract and accreditation compliance

• 110K+ revenue generated (independently)Customer Service• Empowered clients to recognize their abilities and talents and demonstrate these to the community at large• Evaluated customer needs and developed approach to removing barriers for clients served• Advocated for customers-disability rights, ADA accommodations, and natural supports while maintaining knowledge of disability employment trendsDirect ServicesConducted client needs assessment to aid in the development of an Individualized Employment Plan•Planned and conducted job readiness trainings and pre-employment skills analysis•Provided individualized instruction for tasks to ensure client understanding of job expectations•Educated for profit & nonprofit employers and coworkers on job modifications and/or accommodations•Ensured all necessary documents (referral forms, plans, progress reports, case notes etc.) were maintained in case files in a timely manner• Identified possible employment support needs or accommodations, when required, forsuccessful employment placement• Guided clients in learning to complete new tasks using a variety of methods• Assisted clients in developing résumés•Provided onsite job retention and intensive training services•Conducted business needs assessments & utilized findings to develop Customized Employment Proposals•Conducted informational interviews with employers to better understand business operations and employment needs•Evaluated need for assistive and adaptive technologies. Upon determination of need, contacted funding provider with request for purchase. •Coordinated services for individuals that required Assistive Technology and Speech TherapyProgram Development/Fiscal Accountability• Communicated clear and concise information verbally and in writing• Maintained accurate client records and documentation• Provided clear and accurate billing and reports• Achieved monthly billable outcomes

-Conducted research on community-based cancer prevention methods & the reduction of health disparities in Southwest Georgia-Recruited study participants, obtained participants' consent, conducted interviews and surveys and conducted rigorous data collection and tracking- Rigorously maintained accurate records according to research protocol, including consent forms and data collection tools-Coached research participants for a minimum of 6 months with emphasis on participants learning to goal set, troubleshoot, communicate effectively as a family unite and locate resources via community centers, internet, library, etc-Coached research participants and their families on healthy strategies related to nutrition and physical activity in private one-on-one consultation sessions in participants' homes.-Tracked and documented progress of research participants via in-home sessions and bi-weekly phone calls-Maintained compliance with HIPPA and other PHI regulations-Documented appropriate research participant information in RedCap participant databaseResearch results entitled "An Intervention to Improve Rural Home Food and Physical Activity Environments" were published in a U.S. National Library of Medicine journal.Please see: http://www.ncbi.nlm.nih.gov/pmc/articles/PMC3630069/

Dougherty P.A.V.E.S - Program Development/Management:-Developed training materials, syllabi and guidelines for Parenting and Co-Parenting classes-Facilitated bi-weekly Parenting & Co-Parenting classes-Manage statistical data, including but not limited to, developing reports and maintaining grant standards-Intake and assess fathers with re-entry into the lives of their children and obtaining legitimization and access and visitation-Counsel and assist fathers during times of grief and anger surrounding limited access to their children-Co-Lead mediation where separated parents discuss and agree upon visitation, medical decisions, education, etc. for their children. LilyPad Sexual Assault Center Advocate/Family Resource Navigator:-Served child victims and their non-offending family members by offering individualized case by case support, direct services, and resources through System of Care (SOC)-Collaborated with members of the multi-disciplinary team that investigates and prosecutes crimes against children, to include law enforcement professionals, child protective professionals, and other professionals as appropriate-Lead mentor for Laughing Lillie’s Support Group incorporating play therapy to better assist young victims of sexual assault-Developed biopsychosocial assessments and diagnostic impressions to be utilized in determining treatments methods and assessing services required-Referred clients to appropriate community resources and services, including but not limited to, intensive therapy, counseling, housing assistance, etc. -Provided advocacy services for individuals with disabilities who were victims of assault-Utilized knowledge of the community to connect clients to appropriate formal and informal services-Assisted with outreach to under-served communities, community education events, public speaking/presentations, distribution of materials, and in-service training -Completed intake and assessments during home visits for adult clients