Ashley N. Jackson Email & Phone Number

Bremerton, WA, US

• Developing a standardized metrics program to track organizational health and improve organizational efficiencies. Established a list of Division data sources and am normalizing the data.
• Met with each Program Manager and conducted program assessments and established short & long-term performance improvement goals and brainstorm process improvement initiatives.
• Established Power BI app that offered reports on budget, CATS actions, employee mandatory training status, and detailed reporting per program including KPIs.
• Conduct monthly metrics/performance meetings with Program Managers and the Branch Head to discuss current progress towards goals, potential issues and corrective or continuous path for the upcoming month.
• Review each program contract to ensure compliance with terms & conditions and appropriate metrics tracking & reporting.
• Ensure action on all audit findings but maintaining progress in tracker and driving continuous improvement initiatives by investigating and reporting new processes and developing products to address deficits.

• Drive positive change within the Command by supporting employees to embrace their differences.
• Develop presentations for membership and Command Culture & Engagement Council (CCEC) on various training topics.
• Attend the monthly CCEC meeting to communicate ERG initiative statues, ERG support needs and discuss collaboration opportunities with other ERGs.
• Ensure all monthly meetings are planned, marketed and executed to plan.
• Maintain metrics for analysis and MD715
• Plan and execute annual SPS sessions ensure the voices are members are part of the annual action plan, budget plan & charter.

• Analyzed and evaluated the vended training program and created a program/performance analysis report that identified deficiencies and corrective actions needed to improve the vended training program. Drafted a.
• Gathered data to measure the effectiveness of the program. Analyzed results to measure impact of program on PSNS & IMF. Prepared and presented monthly metrics reports to senior leadership.
• Trained/Coached PSNS & IMF Training Coordinators and Training Managers on the vended training procurement processes and procedures.
• Discussed identified procurement issues, that may impact funding, with Training Coordinator. Problems included but were not limited to cost overruns & delayed, vendor deliveries)
• Maintained government credit card for purchases of vended training. Conducted vended training purchases after review of submitted requests, invoices, program requirements and budgetary constraints.
• Managed online financial systems and completed reconciliation activities on all vended training purchases monthly.

• 14% increase in revenue within 2 months by revising billing processes & controls
• 57% improvement during first CARF audit
• 500K+ budget managed (state & federal contracts)
• 82% increase in staff performance with retraining and improved controls
• Employment First Forum Committee Member (cross agency collaboration)
• Interview, onboard, coaching, records maintenance and discipline of program employees per Easterseals Personnel Policies

Bremerton, WA

• Served as Assistant Director while maintaining duties as Employment Specialist
• Managed and tracked training requirements and completions for all department staff
• Collaborated with Program Director to problem solve program, staff, client and stakeholder related issues & needs
• Conducted program needs assessment and reported information to Program Director ex. need for transition from paper based system to electronic database
• Evaluated & monitored program compliance with all contracts and CARF regulations and report findings to Program Director
• Conducted surveys and develop reports to identify trends and areas for improvement

Bremerton, WA

• 110K+ revenue generated (independently)Customer Service
• Empowered clients to recognize their abilities and talents and demonstrate these to the community at large
• Evaluated customer needs and developed approach to removing barriers for clients served
• Advocated for customers-disability rights, ADA accommodations, and natural supports while maintaining knowledge of disability employment trendsDirect ServicesConducted client needs assessment to aid in the development.
• Planned and conducted job readiness trainings and pre-employment skills analysis
• Provided individualized instruction for tasks to ensure client understanding of job expectations

Albany, Georgia Area

-Conducted research on community-based cancer prevention methods & the reduction of health disparities in Southwest Georgia-Recruited study participants, obtained participants' consent, conducted interviews and surveys and conducted rigorous data collection and tracking- Rigorously maintained accurate records according to research protocol, including.

Albany, Georgia Area

Dougherty P.A.V.E.S - Program Development/Management:-Developed training materials, syllabi and guidelines for Parenting and Co-Parenting classes-Facilitated bi-weekly Parenting & Co-Parenting classes-Manage statistical data, including but not limited to, developing reports and maintaining grant standards-Intake and assess fathers with re-entry into the.

Albany, GA

Albany, Georgia Area

Master Of Science - Ms, Information Technology And Administrative Management Specialization: Data Analytics, 4.0

Bachelor Of Science (Bs), Information Technology And Administrative Management, Gpa: 3.7

Activities and Societies: Alpha Sigma Lambda Honor Society

Certificate, Employment Professional

Associate Of Arts (Aa), Human Services Technology