Anjal Magaiya Email & Phone Number

Perth, Western Australia, Australia

Resolved technical issues at the first point of contact.Deployed and troubleshooted desktop and laptop hardware.Managed user accounts in Active Directory, Exchange, and other systems.Supported Microsoft 365 Exchange/Teams, AD, and Azure AD.Assisted with the setup and management of mobile devices.Provided support for video conferencing and AV equipment.Documented systems and processes.Ensured accurate IT asset management and updates.Delivered courteous and professional customer service.Supported onboarding, changes, and termination of users.Escalated issues to L2/L3 support when necessary.

Sydney, New South Wales, Australia

System Requirements Gathering: I gained exposure to gathering system requirements and providing effective solutions, supporting the team by understanding user needs and translating them into technical specifications.Testing and Deployment: I participated in testing and deploying new functionalities within a client-server environment, ensuring seamless integration and performance of new features.SQL Development: I assisted in implementing stored procedures, functions, SQL jobs, and database maintenance plans and backups, contributing to efficient database operations.Troubleshooting: Utilizing C#, .NET Core, HTML, CSS, and JavaScript for debugging in the Laboratory Information Management System (LIMS) application.

Kathmandu, Bāgmatī, Nepal

Troubleshooting: Utilizing C#, .NET Core, HTML, CSS, and JavaScript fordebugging in the Laboratory Information Management System (LIMS)application.• Database Management: Maintaining Microsoft SQL Server, troubleshootingSQL queries, stored procedures, and functions.• Deployment and Troubleshooting: Deploying software on AWS and clienthosted environments using Microsoft IIS and SQL, resolving deploymentissues.• Quality Assurance: Conducting testing and maintaining version controlduring upgrades and deployments with Unfuddle and Bitbucket.• API Testing: Performing API testing with Postman to ensure reliablefunctionality and integration with external systems.• JIRA Expertise: Collaborating on JIRA ticket prioritization and optimizingproject tracking as a Jira administrator.• Customer Liaison: Gathering customer requirements and providingtechnical recommendations for LIMS application customization.

Master'S Degree, Information Technology

Bachelors In Science And Information Technology, Information Technology