Anjali Chauhan Email and Phone Number

• Lead the implementation and maintenance of cloud infrastructure projects, ensuring seamless integration and system efficiency across multiple departments.• Oversee Operations Request, Incident, and Problem Management activities, maintaining strict adherence to SLAs and contractual obligations for timely service delivery.• Serve as an internal and external escalation point for day-to-day operations issues, resolving concerns in a proactive and effective manner.• Manage on-call Incident Management responsibilities, coordinating Major Incident Management activities during both on-hours and off-hours to ensure rapid issue resolution.• Lead technical teams through Problem Management activities, ensuring proper Root Cause Analysis (RCA) and Corrective Actions (CA) are captured and implemented.• Actively participate in internal Change Management meetings, ensuring accurate documentation and effective communication of new work, scope changes, and planned changes with clients and internal teams.• Coordinate off-hours operations activities in support of major releases and system/service implementations, ensuring smooth transitions during non-business hours.• Provided technical leadership for onshore and offshore development managers, technical project leaders, and developers.• Mentored and developed employees to build high-performing teams.• Accountable for all phases of the system development and implementation process, including analysis, design, development, testing, and support.• Acted as the primary client contact, fulfilling project requirements and coordinating activities with IT management.• Oversaw project planning, scheduling, status reporting, and budgets.• Established and analyzed staffing requirements within guidelines.• Implemented projects consistent with long-range IT plans and installation standards.• Developed and executed an application roadmap for existing applications, including technology upgrades, maintenance, and issue resolution.

• Develop and document internal business services processes, focusing on Agile methodologies such as Scrum and Kanban. Utilize tools like Atlassian JIRA and Confluence to manage and streamline workflows utilizing Copilot & GenAI Capabilities.• Build and prioritize Product Backlog, Epis, Features, User Stories and Acceptance Criteria based on User feedback, maintaining Team Velocity and performance.• Utilized ServiceNow for manging Incident reports via various such as self-service portals, email, phone, or chatbots.• Established and matured governance frameworks, including operating models for skills and people to support both on-premise and cloud operations.• Good understanding of ServiceNow, Splunk, Dynatrace, Software Configurations(CMDB) and Asset Management(AMDB), IT Service Management• Apply User-Centered Design (UCD) principles, wireframing, and build UI/UX design using tools like Figma, Visio (GenAI powered) to propose scalable and user-friendly technical solutions.• Capture and translate business requirements into high-level design documents to implement effective Digital Commerce solutions.• Perform Data Analysis and build Customer Insights, resulting in improvement in decision-making efficiency by providing actionable, data-driven recommendations• Collect and format the data required for established KPIs to ensure performance is measured against expected business outcomes.• Monitors progress and status of tasks and deliverables on projects and escalate issues and risks timely.• Creating feature comparison matrix to identify gaps to improve product usability via GenAI.• Feedback analysis and proposing areas of improvement to enhance customer experience using Copilot and AI Capabilities.• Creating queries and building dashboards and interfaces in Log Analytics.• Good understanding of Azure Security and interface, SQL Database and MI.

• Dynamics CRM customizations & configurations, JS form scripts, C# plugins and workflows, Documentum, .Net• Responsible for Designing, coding, custom code development, testing, documenting, and deploying global applications based on system and user requirements• Works closely with the global development team, other Senior Solution Architects, and executives within the Online Product Engineering group to plan ongoing feature development, product maintenance, and management of development teams• Works closely with the Enterprise Architects and the development teams through all phases of the SDLC• Investigates new technologies and techniques and research ongoing industry developments• Initiates major changes in architecture and software development techniques/processes• Expert knowledge in analyzing, designing, and developing solutions to highly complex problems• Lead cross-functional teams of designers, developers and engineers to ensure efficient and effective project delivery.• Collect feedback from customers to identify common pain points and desired features. • Creating feature comparison matrix to identify gaps to improve product usability.• Maintain communications based on defined Service Level Agreements• Strong understanding of Incident / Major Incident, Problem Management, Change Management, Knowledge Base setup or Configurations • Capture and translate business requirements into high-level design documents to implement effective Digital Commerce solutions. • Hands on experience with scripting (PowerShell, Python, Azure CLI)• Experience with Azure DevOps, CI/CD pipelines, and version control (e.g., Git)• Experience configuring and monitoring Azure PaaS services, Git, GitHub• Collaborate with multi-functional teams to ensure consistent, positive client interaction, including managing offshore teams.#VeteranAffairs #PTEMS #UDO/VASS #Commcare

• Oversee data cleaning and import processes to ensure accurate and seamless integration of client data. • Manage environment provisioning and solution import for Microsoft Dynamics 365 and other tools. • Design and implement SQL databases and semantic models to enhance reporting and analytics capabilities. • Customize and configure Microsoft Dynamics, PowerBI, and Power Automate to align with client workflows and operational requirements. • Develop and deploy PowerBI dashboards to deliver actionable business insights. • Conduct post-go-live data imports to finalize system readiness and ensure smooth client operations.• Leading and managing projects using methodologies such as Agile, Scrum, and Waterfall.• Utilize project management tools like DevOps, Trello and Microsoft Project to track progress and ensure timely delivery.• Analyze data using tools and languages including Excel, SQL, and visualization platforms such as Power BI.• Develop and document internal business services processes, focusing on Agilemethodologies such as Scrum and Kanban. Utilize tools like Azure DevOps, Atlassian JIRA and Confluence to manage and streamline workflows.• Manage complex projects with multiple stakeholders, ensuring alignment and collaboration across teams.• Apply User-Centered Design (UCD) principles, wireframing, and UI/UX designmethodologies to create scalable and user-friendly technical solutions.• Capture and translate business requirements into high-level design documents toimplement effective Digital Commerce solutions.• Facilitate sprint planning, review meetings, and retrospectives, and ensure the team remains focused on critical tasks and goals.• Collect feedback from customers to identify common pain points and desired features.• Develop and manage reports using Power BI, Excel etc and dashboards to provide insights into customer interactions, sales performance, and other key metrics.

• Collaborate with multi-functional teams to ensure consistent, positive client interaction, including managing offshore teams.• Experience using Agile (SCRUM) and Waterfall software development methodologies• Experience with Visual Studio Team Services (VSTS) for agile work tracking, code repository, development of user stories, Unit testing script generation and tracking work progress.• Manage and set up DLP Policy for Connectors in Power Apps • Perform requirements gathering, documentation, analysis and design participation, test script development, implementation facilitation, and maintenance• Spearheaded the development of Continuous Integration/Continuous Deployment (CI/CD) pipelines to automate security scanning, streamline build processes, and manage application releases effectively• Directed the management and renewal of certificates for the CRM platform and associated applications utilizing the Azure Portal and the Power Platform Admin Centre.• Experience of managing Subscription, Key Vault, App Registrations, Security Groups or Resource Migration activities utilizing Powershell• Oversaw the management and provisioning of user accounts and roles for multiple D365 applications across the enterprise.• Setting up Azure Application Insights and configuring alerts can greatly enhance your ability to monitor the performance, availability, and usage of your applications.• Setting up Azure Synapse Analytics jobs to automate and orchestrate data integration, data transformation, and data movement tasks• Utilized Azure DevOps for automated build and release management processes for components like Logic Apps, Function Apps, Web Apps etc

- Supported a CRM Dynamics implementation which involved creating SSRS Reports for Dynamics CRM 2015-2016 using Visual Studio and FetchXML- Dynamics 365 customization and custom codes integration- Creating and customizing Entities and Forms- Implementing functionalities by using javascript, C#Plugins, Standard workflows/ Custom workflows..etc