 Scheduled Batch Jobs through IBM TWS8.5 and TWS8.6. Performed environmental upgrades in Production environment single handedly. Handled server configuration related issues, installing new softwares on Linux servers. Deployed Virtual Machines in VMware infrastructure. Handled change requests, coordinated with change management to open and implement the changes. Worked on cloud environment, setting up alerts and monitoring the performance. Written shell scripts for automation tasks, Good understanding of coding languages. Installed packages through Git repository with the help of cloud tools. Implemented new setup considering the requirements. Provided support for Operational Database. Responsible for maintaining SLA & Reports.

 Provided Level 3 (Tier3) technical support to Application Development & Maintenance for issues faced in UAT, System testing and production environment. Participated in functional specifications, design and test plan reviews. Coding or configured system according to functional specifications for the enhancements from the approved Change Requests (CR). Customer Communications: First point of contact for enterprise by listen their issues, diagnosing them and performing L1 troubleshooting. Execute daily communication follow-ups with our customers.

 Resolved User Account Management tickets raised by the customers of AT&T. File system management, user administration. Used Citrix Application –performed manual testing of AT&T markets for testing the functionality of the software. Monitored the alarms – CPU Utilization, File system, Swap and Connection closed to hosts, Ping failure, Patrol connection failed, etc. via NETCOOL & AOTS. Managed User Accounts attributes and file system. Maintained Reports, giving KT sessions to new folks & communicating with AT&T for issues or updates.