• Managed the portfolio of Top 250 HNI customers, with reqular follow up for account maintenance, cross selling and other banking needs.• Organised various marketing campaigns for the promotion of banking products and to acquire NTB customers• Greeted customers warmly and responded promptly to inquiries with accurate information• Processed customer transactions accurately(FINACLE) and efficiently while maintaining confidentiality of data• Handled customer phone calls, obtaining information and transferring to appropriate bank personnel• Supervised team of 6 branch employees and made recommendations regarding performance evaluations• Assists with operational tasks including inventory management, handling of high-priority customer requests, filing, opening, and closing procedures of the branch• Manages and reconciles cash transactions between treasury and various branch units• Identify cross selling opportunities based on individual needs after careful consideration of the customer profile• Collaborated with departmental leaders to establish organizational goals, strategic plans and objectives.• Lead generation -reporting and tracking through CRM software