communication and Aptitude Faculty

Business Development Manager for the Media publishing industry with a focus on controlled circulation telemarketing and research.

Escalation Engineer (October 2010 – August 2011)· Researched and prepared for per-scheduled technical Escalations by Front line Technician.· Provide Third level technical support for end users for Home & SOHO Users· Prepared detailed case records for case history.· Trained new technicians by allowing them to, first, listen in on my incoming calls and then listening to them handle the calls providing background assistance if needed, then a short critique of the call.· Interface with engineering on case escalations to resolve cases that needed to be escalated to engineering for review or resolution. Team Leader Tech Sales (August 2011 – December 2012)· Managed a team of 15 to 20 associates for AMC sales worldwide. Recognized for highest revenue generation and consistently high conversion rates.. Created and successfully implemented training modules for pilot tech based sales and outflow control· Trained bottom quartile on Tech, Sales and soft skills with an 80% output.. Hired and trained associates for ITESCore Competencies :- Service Delivery, Workforce Management, Transition Management, Incident Manage, Analytics, IT Service Management, Investigative Reporting etc. Team Leader Internet marketing (January 2012 – July 2015)· Responsible for research and analysis for new projects. Managed new digital projects ( Website, Advertisement, Campaign etc) start to end.. Interdepartmental liasioning.. Content and Digital media development. Data analysis and reporting.Core Competencies :- Online Research, Content development, Digital marketing, Media creation, Project management.

Worked as Solution engineer for Home & SMB computers, Providing support to fellow team members and new hires. Area of support included but not limited to:· Windows XP· Windows Vista· Windows 7· Windows 8· PC hardware configuration· PC Helpdesk phone support· Routers & Network support· Support for Email clients· Printer and scanner Support· Browser and application Support

Worked as senior technical support (resolution expert) With preparing and maintaining weekly reports.

Worked for Dun & Bradstreet as a credit repoter. Responsible for investigating and creating Basic Buisness and Comprehensive Financial reports on business entites in US.