Who am I?A Refund Specialist & Credit consultant, - Utility Industry.Total 9 Years of work experience in Utilities and Telecom. A complete Utility business expert who can design the solution / Transformation road map and has proven ability to execute & implement solutions end to end. This is enabled by my well rounded knowledge and experience covering all business segments (Contact center, middle office as well as back office).How can I help you?• Business process Refund transformation & innovation (Creating frameworks and execution)• Bid management pre-sales (End to End bid management & on-time delivery)• Process re-engineering- (Lean / Green belt six sigma expertise to execute varied projects and deliver value for clients)• Process & volume optimization in end to end meter to cash processes- (Deep understanding of exception triggers and optimization methods)• Robotic Process Automation - (Create key stoke level process map and design brain component of robotic process automation and lead the complete process of implementation)• Ability to work effectively as part of management team and strong stakeholder management skills.A positive minded, hard worked, emotional person who honestly try to rich her destination. I belive in God who always judge ourselves.To work in a dynamic environment and add value to the organization while concurrently upgrading my skills and knowledge.