Anjan Dutta Email & Phone Number

Kolkata

Service Management & Spare Sale for East branches

Kolkata Area, India

-> Responsible for Service operation for Electrical Products pertaining to East Branches (Kolkata, Bhubaneswar, Guwahati, Patna & Ranchi).-> Trade Satisfaction & CSM (C-SAT, CNPS & Feedback Letters)-> Call Management (One-Point customer contact, 2-Hours Response & 24Hrs TAT).-> Service Network Management (Company direct service in main cities & other locations through ASP).-> Inventory Management (MSL and efficient reverse logistic management).-> Quality Feedback (Immediate quality feedback, Co-ordination with QC & R&D team).-> Budget Vs Expenses (Budget approval, ASP compensation Claim settlement & Other expenses).-> Audit (Assure quarterly audit of all activities).

Kolkata Area, India

Responsible for five branches (Kolkata, Bhubaneswar, Ranchi, Patna & Guwahati).Contributed major part on Institutional Sales activity related to CE & IT products.Brand building activities on IT & BOM (Blank Optical Media) products.Daily call and pendency monitoring through National Service providers (IT & CE products).Product training to technical employees of National Service Providers Adonis Electronics Pvt. Ltd. (CE Product) & Accel Frontline (IT Product).

Kolkata Area, India

Responsible for five branches (Kolkata, Bhubaneswar, Ranchi, Patna & Guwahati).Implemented special taskforce and turned around under-performing branches.Trained ASCs and BSI, and contributed to significant improvements in customer satisfaction and sales.Contributed a major role to improve quality of product with a regular co-ordination to production departments.Organized a spares buffer on ASCs’ cost to assure a call closer within 24Hrs on cities.Started Insurance claim & 2nd.Sale activity to make defective inventory as ZERO every month.

Kolkata Area, India

Manage Service through ASP Network.Enhancement of Customer / Trade Satisfaction.Effective cost management in respect to Sales Organisation.Inventory Management.

Guwahati Area, India

Trained in LG-Korea on Customer Satisfaction-> Establish strong After Sales Service through Direct Team as well as ASP Network.-> Achievement of TAT <6Hrs.-> Cost and ASP Claim Management.-> Inventory Management, MSL Planning and Spare Sale.-> Compensate Transit loses from Insurance claim 2nd Sale activity.Hence lifted branch-service performance from 18th to 2nd position in all India ranking.

Kolkata, Jaipur & Guwahati

Started carrier as Service Tech, and advanced to increasingly responsible positions, culminating in management Controlled 45 direct employees and managed Service, Inventory, Training, Merchandising and Cost control.Established an independent profit branch at Jaipur, Guwahati & Kolkata.

Bachelor'S Degree, Industrial And Organizational Psychology, 2Nd Divn.

Activities and Societies: Elementary of Management, Industrial Psychology I Industrial Psychology IIDiploma in Industrial Psychology

Master Of Business Administration (M.B.A.), Operations Management And Supervision

Activities and Societies: Business Administration, Organisation Behavior, International Business, Operation Management.

Associate'S Degree, Electrical And Electronics Engineering, 1St Divn

Activities and Societies: Electrical Engineering, Basic Electronics, Entertainment Electronics(CTV & VCR).

Bachelor'S Degree, Mathematical Statistics And Probability, 2Nd Divn.

B.Sc. in Statistics, Mathematics & Physics from Ranchi University