Vision: A world where everyone has access to a personalized AI Case Manager, Casey, to navigate the complexities of behavioral health. By combining empathy and precision, we aim to eliminate barriers to recovery, remove stigma, prevent relapse, and create a seamless path to holistic well-being for all.Mission: To innovate behavioral health recovery by empowering individuals with Casey, an empathetic AI Case Manager. Casey matches users to the most effective programs and insurance plans, provides tailored guidance, and delivers continuous support to ensure lasting recovery and well-being.🤠 Casey: Casey, our virtual Case Manager, has a unique backstory that makes him more than just an AI agent. He is from Fort Worth, TX. Starting his journey as a cowboy, Casey faced his own struggles with addiction and mental health, having been fed data only on substance use and harmful habits. But as he learned more about recovery, healing, and resilience, Casey chose a new path—one of support and transformation. Now, he’s here to help others do the same.#casey #casemanager #personalized #journey #discoverytorecovery #ai #ml

• Led the quantitative and qualitative research of the Payer Audit process at Ensemble to enhance staff productivity.• Partnered with two UX designers and conducted 25 user interviews (1:1) to identify users' pain points and gaps, document current processes, evaluate vendors and tools, etc.• Partnered with a data analyst to identify patterns in data, obtain data points that are captured the most, high-performing staff, etc.• Created a product roadmap for the 'Payer Audits' that aligned with the company's mission and vision by collaborating with several stakeholders - design, engineering, operations, compliance/legal, and implementation.• Prioritized the product roadmap based on customer value, business value, risk, and urgency by regularly communicating commitments to the stakeholders.• Launched the initial MVP, which consisted of a form allowing staff to capture audit info and email Datavant for medical record requests upon saving.• Defined KPIs and metrics to capture product usage, user events, and measure success utilizing Pendo.⚒️ Tools: Aha!, Figma/FigJam, Azure DevOps, Microsoft Office, PowerBI, Pendo, and SQL Server Management Studio.

• Led and managed a new SMART on FHIR Interoperability app, Seamless Transitions, to improve transitional care management (TCM) visits from ideation to launch by using EMPI and FHIR APIs.• Reduced the readmission rate by 17% after the launch of Seamless Transitions in Ascension Seton Medical Center Austin.• Collaborated with key stakeholders to define product roadmap for Seamless Transitions and prioritize feature development based on business goals and customer needs.• Collaborated with team members to meet PI Planning goals, perform agile ceremonies, and ensure timely and high-quality delivery of product releases.• Conducted alignment meetings to align all key stakeholders around user problems, business value, and priority. ⚒️ Tools: Jira, Confluence, Figma, Mural, Miro, Amplitude, Google Workspace, Cerner, Athena, and Postman.

• Led B2C product, Patient Portal App, from ideation to launch, resulting in a 43% increase in appointment visits by collaborating with designers, engineers, and sales.• Increased engagement by 15% by adding features such as daily check-ins and pain assessments, enabling patients to open the Patient Portal app regularly.• Boosted call-to-action KPI by 25% by identifying the preferred UX through 5 A/B tests & 3 multivariate (MVT) experiments, accelerating the north-star engagement metric.• Collaborated with key stakeholders to define product roadmap and prioritize features based on business goals, customer needs, value, and efforts.• Collaborated with team members to perform agile ceremonies and ensure timely and high-quality delivery of products/features.• Conducted user acceptance testing and gathered feedback to drive continuous improvement of the product.⚒️ Tools: Azure DevOps, Microsoft Office, Figma, Looker, Firebase, Google Cloud Platform, SQL Server Management Studio, and Postman

• Implemented Telehealth video meetings in Aura using APIs from Google, Microsoft, WebEx, and DailyCo and learning new technologies such as OAuth 2.0, OpenID Connect, JWT, and Cloud Platforms.• Integrated with Google Maps API to develop a pharmacy module in Aura that allows staff to capture the pharmacy location of a given medication during med reconciliation.• Worked on supporting all time zones in the Scheduling screen by utilizing TZID/IANA timezone data to fix double-booking issues.• Led UI/UX transformation of an EHR app, Aura, to give it a new look and feel by building reusable UI components, which improved development time, UI consistency, accessibility, and user metrics/analytics.• Developed a Resource Library module so that staff can share and upload videos, audio, links, documents, and images to the web-based B2B2C Patient Portal.⚒️ Tools: Visual Studio, TFS, Azure DevOps, Figma, Microsoft Office, SQL Server Management Studio, Postman, Graph APIs, Google Cloud Platform, and Cisco/WebEx APIs.

• Collaborated with end users (small business owners in Northeast Monroe) to gather requirements for their websites to create an online presence.  • Created prototypes and wireframes for the techby20 website by utilizing Balsamiq.

• Provided three one-hour teaching sessions each week to the students that helped students finish their weekly assignments.• Prepared session outlines and worksheets for the students to align them and help them prioritize important topics. • Coordinated with the class professor to get guidance and established a solid relationship through regular communication.