Anjana P S Email and Phone Number

* Call Handling and processing voicemails* Conducting call and text reminders for future appointments as per service specification. * Updating all records accurately and fully. * Contacting staff for urgent referrals or messages, following service procedures. * Processing of all referrals in line with Standard Operating Procedures * Re-booking, confirming and changing patient appointments in line with the service specifications. * Monitoring clinic appointments and replacing cancelled appointments with patients who have been contacted and brought forward. * Assisting with the collection of data as required by the service. * Producing and reviewing letters, using templates, for external audiences. * Undertaking general administrative duties including data inputting, filing, photocopying and faxing.* Ensuring all confidential information is securely locked away of the end of each day. * Inputting data accurately and using EMIS clinical system in line with BHC Policies. * Effectively administering caseload management for services in line with administrative procedures.* Ensuring a personal understanding of care pathways and points of access for Health Care Professionals.

* Successfully managed and coordinated the scheduling of work for a team of around 300 healthcare professionals per week, ensuring optimal utilization of their time and minimizing gaps in the schedule.* Assisted in the development and implementation of standardized booking protocols and procedures, resulting in improved consistency and efficiency across the agency's operations.* Acted as a liaison between healthcare facilities and professionals, facilitating effective communication for shift assignments and scheduling changes.* Implemented a streamlined booking system, resulting in a 20% reduction in scheduling errors and improved overall efficiency of the booking process.* Maintained accurate records of professionals' availability, qualifications, and preferences for efficient scheduling.* Updated, organised and managed databases, documentation and booking systems to track shifts, time-off requests, and store confidential information, leading to a 40% reduction in administrative errors and improved data accuracy.* Verified credentials and licenses of healthcare professionals to ensure compliance with regulatory guidelines and agency policies.* Received recognition from healthcare professionals and facilities for excellent customer service, responsiveness, and problem-solving skills, leading to increased customer satisfaction scores by 25%.

* Developed interior design ideas for 12 residential and 3 commercial spaces, getting exceptional feedback from clients and raising client satisfaction.* Created detailed and accurate technical drawings and plans for 7 construction projects, ensuring compliance with building codes and regulations.* Utilised AutoCAD and 3DsMax software to create precise design plans, improving visualisation for clients and reducing drafting errors and revisions by 20% * Researched and recommended suitable materials, finishes, furniture, fixtures, and lighting within budget.* Received recognition from clients for consistently delivering high-quality designs and exceptional customer service, leading to an increase in customer referrals by 40%.* Successfully managed up to 5 concurrent interior design projects, coordinating schedules and timelines to achieve on-time and high-quality deliverables.* Designed interiors for residential and commercial buildings in Kerala and developed final plan & rendered architectural model for a residential building in New Zealand

* Successfully designed and engineered about 50 swimming pools and water features for major companies, resorts, and residential clients in India and the UAE.* Developed and implemented standardised design templates and estimation processes, resulting in a 20% reduction in overall project timeline and improving accuracy.* Collaborated closely with the sales and marketing team to provide accurate cost estimates and feasibility studies, contributing to a 30% increase in successful bid conversions.* Successfully negotiated contracts with subcontractors and vendors, achieving cost savings of 10% on materials and services without compromising quality.*Maintained accurate and organized documentation, including project files, contracts, permits, and other relevant records required for audit, resulting in improvement of accuracy by 20% .* Submitted e-tenders for the company, by Govt of Kerala and other states which in turn resulted in the company’s expansion all over India.* Mentored and trained junior engineers and estimators, fostering a culture of continuous learning and professional development within the company.* Maintained accurate and organized documentation, including project files, contracts, permits, and other relevant records.* Coordinated with the finance department for timely payment and financial reporting.* Facilitated effective communication and scheduled meetings between the design team, construction team, clients, and other stakeholders.* Supported general administrative tasks, including managing schedules, coordinating travel arrangements, daily staff report, organising meetings and organizing office supplies.

* Designed and developed industry-aligned course materials for AutoCAD instruction.* Conducted comprehensive classroom-based AutoCAD training sessions based on architectural, interior & furniture designs.* Demonstrated software features and facilitated hands-on practice for skill development.* Assigned projects and exercises to reinforce AutoCAD concepts and evaluate understanding.* Provided constructive feedback to support student learning and improvement.* Tracked and monitored student progress, offering individualised support and guidance.* Maintained a positive learning environment, managing behaviour and promoting communication.* Stayed updated on AutoCAD software, industry trends, and best practices for curriculum relevance.* Invigilation and grading of written and practical examinations.