Digital Transformation Leadership:Directed digital rebranding efforts, creating a user-centric website that improved customer engagement and satisfaction.Enhanced CX through iterative design updates based on multivariate testing, feedback, and analytics.Implemented robust CMS solutions, streamlining content management and distribution processes.Consulting and Business Development:Created proposals, responses, and business cases for RFI, RFP, and program initiatives.Presented to client CxOs and senior leadership, ensuring alignment with client objectives.Supported Sales and client partners for new accounts and opportunities, fostering organic growth of ongoing accounts.Program Management:Certified in Agile and Lean methodologies, delivered multiple B2C and SaaS-based B2B2C products.Efficiently ran workshops and practices to create and execute program roadmaps and delivery plans.Managed cross-functional teams of up to 120 members, ensuring timely and budget-compliant program delivery.Stakeholder Engagement:Engaged senior stakeholders and C-suite executives to align project goals with strategic objectives.Provided regular updates and reports to ensure transparency and stakeholder buy-in.Ecommerce Solutions:Ensured seamless integration with internal/external services and platforms through effective stakeholder collaboration.Rebranding & CX:Led digital transformation and rebranding initiatives, resulting in a 30% increase in user engagement and revenue.Developed and executed CX strategies, enhancing customer satisfaction and loyalty by 20%.Content Strategy & CMS:Led content design initiatives, including content research, market analysis, and SEO audits.Executed change management planning for CMS transformation, ensuring successful adoption and trainingProduct Strategy and Management:Developed product roadmaps aligned with business objectives and market demandsDefined and prioritized product features based on customer needs and business KPIs

- Structure and manage integrated, multi-track programs of multiple projects. Lead the development and tracking of integrated project plans. Adapt and apply the Sapient Approach to meet project and program objectives and client business drivers. Establish and maintain project and/or program communications. Oversee project estimations and staffing. Oversee the development of project deliverables. Establish and maintain processes to manage scope over the project lifecycle. Identify and manage project and/or program issues. Set project quality and performance standards. Assess and manage risk within, and across, multiple projects. Maintain project tracking and information systems- Partner with other project leaders to lead teams of 25+ people. Build and structure the project team to ensure maximum performance. Provide purpose, direction and motivation to team. Ensure a positive, collaborative work environment for the team. Directly supervise the work of Associate Project Manager(s), Track Leads & Domain Leads.- Manage and ensure that the account plan includes all important elements. Ensure a regular cadence is put in place to review account plan and update details as they change.- Accountable for keeping the account plan "live" and relevant. Highly conversant with the account plan and able to steer the Sapient Nitro team to answer its goals, as well as the client's project or brand goals. Assist account leads with maintaining a clean and up to date forecast for their account / portfolio of projects. - Responsible for ongoing client satisfaction. Manage peer-level client relationships (expectations, communications, negotiations, escalation, feedback, etc.). Develop relationships with, and ensures the appropriate participation of, key client stakeholders and client executives. Provide day-to-day project contact for the client.

I joined IOMEDIA, in Dec 2011, in the capacity of a Studio Lead and heading Core Technology department of IOMEDIA in Gurgaon, India office- As a Product Owner of two IOMEDIA Sports SAAS based B2B(2C) products, I own the responsibility of building products’ roadmap, cost, estimates, end-to-end development and rollout of site launches, enhancements and maintenance by engaging all stakeholders at the significant time of project lifecycle, resulting in, a development release, approximately 23 maintenance releases and at most 4 site launches per month, for 23 Sports clients in US from one product alone.- Accountable for clients and their financial engagement. Engage with them regularly during various ceremonies for gathering and managing requirements through innovative agile methods and techniques. Proactively, manage risks and escalations for elevated client satisfaction.- My portfolio, Core Technology, comprised of 75 highly skilled and enthusiastic team members which included, Architects, PMs, Business Analyst, Tech Leads, Developers, Front-end Developers, UX Developer, Designers, Quality Analysts and DevOps Engineer.- Also heading PMO for overall process build-out and installation in various departments of IOMEDIA (in both New York and New Delhi offices) with Atlassian tools e.g JIRA and Confluence.- Responsibilities primarily included but not limited to, initiating and effectuating strategies and proposals for client pitches. Reviewing & designing of the application architecture, UX, strategy, timelines and budget with alignment of Business/Information Systems delivering technology-driven business solutions for accomplishment of performance milestones.- Engage with Architects and Leads for the development of POCs, analysis, assessment of upcoming technologies and its scope of implementation within current products’ boundaries.- Manage and supervise Production Maintenance Releases: scoping, prioritization, development and rollouts across all 23 accounts