Service Unit Head For Apple | Dell | Hp
✓ Formulate business strategy with others in the executive team ✓ Design policies that align with overall strategy ✓ Implement efficient processes and standards ✓ Coordinate customer service operations and find ways to ensure customer retention ✓ Ensure compliance with local and international laws (e.g. data protection) ✓ Oversee the implementation of technology solutions throughout the organization ✓ Manage contracts and relations with customers, vendors, partners and other stakeholders ✓ Oversee expenses and budgeting to help the organization optimize costs and benefits ✓ Mentor and motivate teams to achieve productivity and engagement ✓ Report on operational performance and suggest improvements ✓ Effectively manages team members, including technicians and advisors, to ensure team objectives and service/sales goals are being carried out ✓ Offers exemplary customer service, including maintaining customer relationships and ensuring repeat customers by upselling products and services and taking care of any customer concerns or complaints quickly and professionally ✓ Assists with or performs administrative tasks ✓ Develops working knowledge of industry regulations, restrictions, and laws, and ensures service department adheres to all regulations ✓ Sets up and maintains service desk, including managing service desk team members and evaluating desk efficiency ✓ Resolves service desk problems and improves current service desk methods to increase productivity and customer service ✓ Monitors department issues and client complaints to define patterns and work to lessen those recurring issues ✓ Regularly audits work being done and customer service being provided to ensure all standards are met and that repair work is carried out effectively, correctly, and thoroughly ✓ Oversees team members performing inspections, preparing reports, and doing repairs; if necessary, carries out these job duties personally to ensure highest quality of work
