Anjay K Email & Phone Number

Muscat, Muscat Governorate, Om

North Sydney, Nsw, Au

Responsible for the operation and maintenance of the IT infrastructure.- Maintaining a strong understanding of the business needs and ensure they are aligned- Network and firewall administration, ensuring performance is optimal - Oversee data backup and system security operations- Proactively monitoring network and hardware resources and upgrading as required- Management and restoration of services when unplanned outages occur- L2 and L3 Help desk functions, ensuring that SLAs are met- Implementing new IT technology standards and practices- Procurement, installation and maintenance of IT hardware and software- Maintain Audio and Video telepresence solutions- Provide guidance, support, troubleshooting, and escalation to stakeholders and clients- Assess system performance and recommend improvements- Keeping up to date with the latest industry trends and developments

Gangdong-Gu, Seoul, Kr

Providing IT Support to the Project Management Team from Jacobs and Mott McDonald respectivelyResponsibilities include:- Maintain and administer all aspects of the IT environment- Managing User accounts, security rights and permissions on Active Directory- Remotely assisting branch offices and users- Install, maintain and upgrade operating systems on Computers and Laptops- SharePoint administration for collaborating data with contractors/vendors- Installed and managed servers hosting EDMS Applications (SPF), Database and File sharing- Investigate network problems and work with vendors to get them resolved- Recommending and implementing improvements and efficiencies - Providing internet access to the residents of the camp - Analyse and test changes in Windows and associated programs- Provide technical assistance and guidance to users- Performing routine audits of systems and associated software- Creating instructional and how-to guides for users

Pittsford (Rochester), Ny, Us

SGS provides tech support services for “Sage software” –developer of the software “ACT!”, a customer relationship management (CRM) software designed to keep track of client and prospect details a single database.Responsibilities include:- Providing technical support to ACT! Customers, primarily over the phone to users in North America and Europe- Remote assistance when required- Windows troubleshooting and generalized repairs that prevent normal operation- Database recovery and repair, resetting passwords with in-house software tools- Troubleshooting integration with office automation programs- SQL installation troubleshooting and applying patches when applicable- Troubleshooting remote data synchronization- Assisting with software licensing and registration issues- Extension of support and maintenance contracts