Anj De Leon Email & Phone Number

A highly efficient and resourceful employee with 11 years of experience in the fast-paced BPO industries that serve Major telecommunication clients in the US with inexorable demands. Senior Trainer 1, Concentrix:Train new hire employees to develop their communication skills.Train new hire employees to be familiar with the products and services offered by the clients.Ensure that the employees' essentials skills in customer service are developed such as courtesy, empathy, respect of time and utilization of resources.Listens and evaluates calls for coaching and development of a new hire employee before endorsing them to productionUpskill current employees regarding the new policies and processes of the clients.Continuing education and certification to make sure that my skills are still meeting the client standards.Provides feedback about the client training materials and modules.Design learning materials such as powerpoint presentation, handouts and Technical Support Representative, Concentrix-Answer inbound calls from customers having issues with their fiber internet, cable and landline and schedule technician appointment if necessaryTeam Manager, NCO-Manages 15-18 production employeesEvaluates performance, coaches, conduct weekly team meetings and addresses payroll concerns.Customer Service Representative, NCO-Answer inbound calls from customers complaining about their bill, service inquiry, and technical concerns.

Listed skills include Leadership, Training And Development, Contact Centers, Soft Skills, and 18 others.