Anjelo Basangan Email & Phone Number

• Lead a team of Virtual Assistants• Must be knowledgeable on company policies, rules and regulations and communicate thesame• Must be able to guide the team and address concerns related to work• Set clear team goals and metrics and monitor team performance• Acts as the first level to manage client communications such as but not limited to• Attend to any client touch base calls.• Work with the Operations Manager to develop a plan for growth and future role succession.• Take on projects or tasks that will help develop one’s skills to be equipped to step into the Operations Manager’s role when the need arises.

• Manages and leads a team of 20-25 Virtual Professionals.• Responsible for overseeing the process of customer retention within the business by directing the team on how to best help clients and implementing procedures to enhance client satisfaction. • Schedule regular meetings and business reviews with clients to ensure they are satisfied with the services and have a positive overall experience.

• Marketing, Transaction Coordination, Listing and Database management and Admin Support. • Oversee all aspects of buyer and seller transactions from executed agreement to closing. • Creates unique graphic designs for mailers, newsletter and emails campaigns. Works closely with the client on transactions from contract to close.

La Union, Ilocos Region, Philippines

• Manages and leads a team of 15 team members to achieve and exceed key performance goals. • Coached team members to meet objectives month after month and develop the skills required to achieve results. • Coaching consist of developing the performances of the team members, providing feedback and showing the skills and the work ethics required.

• Responsible for monitoring the effectiveness of forecast and the execution of scheduling plan for sustainable goals and results. • Provide reports and communicate reasons for variances and recommendations to operations for improvedperformance