Angelo Gruta Email & Phone Number

Abu Dhabi, United Arab Emirates

Abu Dhabi Emirate, United Arab Emirates

- Responsible for entering the employees attendance and updating their Leaves, Sick Leaves and Duty Resumption in the system.- Responsible for processing reimbursement requests for material purchases and managing the issuance of Military Gate Passes.- Responsible for the renewal of project equipment such as Man Lift and Vehicles in the system.- Responsible for processing a transfer of accommodation request of an employee.- Responsible for processing the renewal of Subcontractors for the project.- Responsible for preparing manpower requisitions to address project staffing requirements.- Responsible for making the weekly and monthly status report for client submission.- Responsible for generating monthly invoices and documenting additional work for client billing.- Responsible for processing any request of the employees such as applying for Leaves, Passport and SIM Card to contact clients and site Engineers.- Distribute project-related documents to internal teams in both physical and digital formats, ensuring thorough and organized record-keeping.- Filing of documents and uploading in EDMS to acquire approval from different managers and support teams.- Acting as a substitute for the Site Draftsman to fulfill client requests for drawings.

Philippines

- Enter data from source documents into prescribed computer database, files and forms.- Updating and maintaining customer records, ensuring completeness and correctness of data.- Maintains customer confidence and protects operations by keeping information confidential.

Philippines

- Given an outstanding service for the team resulting as a Top 5 agent.- Responding promptly to customer inquiries and addressing concerns with professionalism and courtesy.- Providing accurate and relevant information to customers regarding products, services, and order status.- Manage and take ownership of the resolution process for all customer related issues.

Philippines

- Provided a 101% mark for quality assurance in the team.- Given insights to colleagues on their queries to provide best service to our customers resulting for a completed task.- Gather customer’s information and determine the issue by evaluating and analyzing the situation.- Collaborating with internal teams to address complex problems and escalate issues when necessary.

- Set up and install computer systems, and networking equipment.- Diagnose and resolve hardware and software issues, including network connectivity problems.- Provide technical support to end-users, assisting with computer and network-related queries.- Install and configure operating systems and application software.