Anjitha Kala Email & Phone Number

Adelaide, Sa, Au

Adelaide, South Australia, Australia

• Communication: Provided expert outfit advice to over 30 customers daily, contributing to $275K in individual sales in the year 2023/24, leveraging the product knowledge.• Leadership: Managed the overall store operations and a team of 4+ employees during manager absences, maintaining high service standards and customer conversion rate.

Adelaide, South Australia, Australia

• Collaboration: Collaborated with team members to streamline coffee and food delivery, reducing peak hour wait times and contributing to attaining a 90% customer satisfaction rate.• Customer Service: Implemented rapport-building strategies, boosting regular customer numbers by over 10% through promotion of loyalty coffee cards.

Adelaide, South Australia, Australia

• Critical Analysis: Analysed and optimised the testing documents, and process flow diagrams, resulted in 10% reduction in phase 2 testing time.• Problem Solving: Implemented a new testing process merging the use case document with a Visio process diagram, leading to an increase in error detection compared to phase 1 testing.• Research: Analysed the benefits of implementing automation testing tools for chatbot testing and their effectiveness. Compiled a report recommending open-source automation tools for future chatbot testing

Adelaide, South Australia, Australia

• Requirement Gathering/Process Improvement: Redesigned the SercoVets recruitment process using the new system, supporting veteran candidates and submit a report to the Director of People and Capability, Defense, resulting in immediate implementation and leadership recognition.• Data-Analysis: Collaborated with the data and reporting, and marketing teams to investigate data discrepancies arising from a new system integration to find out the return on investment from job boards. • Stakeholder Engagement: Interviewed internal stakeholders and subject matter experts to understand current processes, leading to a comprehensive report with recommended solutions for recruitment system enhancement.

Trivandrum

• Software Development: Provided software solutions aligned with the business requirement of the booking flow of a flight reservation system for more than 4 client projects.• Quality Assurance: Managed the maintenance of quality assurance documents and directed team members to update them according to code changes before each build, leading to reduction in build issues• Testing: Collaborated with the testing team to conduct basic level testing in various environments (Prod & Dev), assisting in verifying the functionality of all test case scenarios.

Master'S Degree, International Business Business Analytics, Gpa: 5.4/7.0

Bachelor Of Technology - Btech, Electrical, Electronics And Communications Engineering, Gpa: 7.17/10