VoIP Company offering Cloud PBX in Singapore as Virtual Support managing more than 300 clients. As Account Manager-We build and maintain strong, long-lasting client relationships and understand their needs.-Resolve complaints and preventing additional issues by improving processes.-Conduct new user onboarding/product training and share best practices to drive adoption and success on the platform.- Proactively identify customer issues and potential churn, and take preventative action

•Responsible for providing high-level support to new hires•Responsible for taking supervisor/managerial calls•Provides hand-on support for Micro team •Discuss and Demo on Process Related Topics•Help Team Lead with Root Cause Analysis on Desats, Detractor and Neutral Survey•Checking Agent opportunity on Repeat and Transfer and provide feedback.

•Assist and help Business Owner, Admin, POC manage their Business Account by helping them have access, walk-through on how to, and make changes online.• Help Businesses with their bill disputes, plan changes, provide better plan based on their company need•Responsible on providing troubleshooting including devices, network and business lines (one talk)•Consistently passing scorecard from OJT until my last month of being an Agent.

•Responsible for answering call from Business Partner Employee, Member, Guest and transfer them to correct conference. •Follows Verizon Conferencing Business partner rules before connecting them to the call.•Provides Correct and Accurate transcripts of details needed by the Business Partners like Name, Employee ID, Department etc.

•Responsible for answering pre-sales questions for all devices sold on Google Store. •Provides the highest level of customer service in terms ofOrder and Shipping Issues including refunds, chargeback, order cancellation, free shipping promotion, incorrect shipping address and a lot more.•Follows order, refunds, and promotion process and policy set by Google.• Help with warranty claim for device bough on Google Store and from other Google partners.•Responsible for providing technical troubleshooting for pixel phones•Meets and exceeds the monthly performance set by the management