● Leveraged strong customer service skills to ensure a positive shopping experience, effectively addressing customer inquiries and concerns.● Assisted in maintaining store efficiency by analysing inventory data, identifying stocking needs, and ensuring accurate pricing for merchandise.● Demonstrated proficiency in operating fitting rooms and staffing the registers while consistently delivering exceptional service.

 Leveraged advanced Excel financial modeling to drive informed decision-making for Engineering, Procurement, and Construction projects, significantly contributing to cost efficiency and strategic project selection. Conducted detailed feasibility studies via Excel to assess project viability, leading to enhanced financial planning and strategic investment decisions. Introduced sophisticated data validation techniques in Excel, slashing data error rates by 15%, thereby sharpening the accuracy of market trend analysis and supporting more reliable strategic directions. Implemented an innovative customer feedback analysis using Excel and Python, incorporating sentiment analysis, which pinpointed and addressed key customer pain points, boosting client satisfaction scores by 25%. Seamlessly integrated sentiment analysis outcomes with financial and market trend data, providing holistic insights that informed strategy adjustments and operational improvements. Expertly applied Python for sentiment analysis, extracting critical insights from voluminous customer feedback to accurately gauge client satisfaction and inform service enhancements. Spearheaded data collection initiatives, optimising the aggregation process and enhancing the quality and reliability of data from diverse sources for analysis. Delivered compelling presentations that translated complex data insights into readily understandable information for stakeholders, facilitating more effective and informed decision-making across departments.