Anju Kurian Email & Phone Number

Delhi, India

Noida, Uttar Pradesh, India

Noida, Uttar Pradesh, India

- Managing the team of 30+ resources effectively, from setting up interviews to assigning tasks to evaluating, ensuring a smooth transition into the team and exceptional delivery from their end.- Collaborated with cross-functional teams (Business, Product & Tech and HR Team) to successfully launch BETA Phase of our official Website: https://www.aajtakcampus.in/ by maintaining high quality standards.- Collaborating with different stakeholders to define project scope and objectives… Show more - Managing the team of 30+ resources effectively, from setting up interviews to assigning tasks to evaluating, ensuring a smooth transition into the team and exceptional delivery from their end.- Collaborated with cross-functional teams (Business, Product & Tech and HR Team) to successfully launch BETA Phase of our official Website: https://www.aajtakcampus.in/ by maintaining high quality standards.- Collaborating with different stakeholders to define project scope and objectives, ensuring alignment with organizational goals and requirements, resulting in improvement of overall project success rate.- Successfully navigated the complex process of client onboarding from preparing and signing contracts to API integration, lead assignment, and marketing campaign creation.- Initiated invoices by coordinating with Finance and followed up with clients to ensure timely payment and delivery of services.- Established key relationship with all the key client stakeholders and ITGD Stakeholders. - Define & drove strategic roadmap.- Operating as per operations plans- Revenue & Margin Show less

Bengaluru, Karnataka, India

- Worked closely on building educational content for the client’s LMS in collaboration with the Government of Karnataka- Daily coordinated with the client’s SPOC and vendors on daily deliverables.- Effectively maintained records of agreements & invoices, etc.- Maintained and developed daily communication via email, telephonic and personal meetings to ensure timely deliverables & keeping up the client and vendor relationships.- Monitor contract performance, customer payment… Show more - Worked closely on building educational content for the client’s LMS in collaboration with the Government of Karnataka- Daily coordinated with the client’s SPOC and vendors on daily deliverables.- Effectively maintained records of agreements & invoices, etc.- Maintained and developed daily communication via email, telephonic and personal meetings to ensure timely deliverables & keeping up the client and vendor relationships.- Monitor contract performance, customer payment terms, to delivery terms.- Worked alongside Sales team on creation of proposal, pricing, SOP’s, contracts & delivery schedule.- Worked directly & closely with the In-House content development team for successful operations by monitoring the process and quality of work.- Collaborated with different teams within In-House to improve client support programs and enhance customer satisfaction.- Provided regular updates to clients on the progress of customer service, projects, and campaigns that directly affect each client.- Becoming the reliable POC with Key Accounts offering support that is required to establish a strong business relationship. Show less

New Delhi, Delhi, India

My experience as a Key Accounts Manager has been an amazing learning experience. This new role demands to strategize to ensure better client experience not just for my clients but the team. With the help of my learning from the past, knowledge in the field of client interaction, we as a team are able to deliver a better client journey.Key responsibilities include:-Account management | Managing deliverables.-Taking care of all operational activities of clients.-Coordination… Show more My experience as a Key Accounts Manager has been an amazing learning experience. This new role demands to strategize to ensure better client experience not just for my clients but the team. With the help of my learning from the past, knowledge in the field of client interaction, we as a team are able to deliver a better client journey.Key responsibilities include:-Account management | Managing deliverables.-Taking care of all operational activities of clients.-Coordination with Sales, Product and content team to ensure smooth delivery to clients by effectively implementing enhancements.-Attend regular team meetings to strategize deliverables promised to clients.-Maintaining and developing relationships with existing customers via emails, telephonic and personal meetings. Hence, ensuring healthy client relations.-Create plans to address clients’ business needs.-Schedule regular meetings with customers to ensure they are satisfied.-Monthly reporting to the clients on the status of their project.-Building long-term relationships with key clients.-Advise clients on creating profitable processes.-Ensure high client satisfaction scores by monitoring the process of work and quality within the team.-Anticipate and solve problems in a timely manner. Provide timely analyses of projects and identify opportunities for improvement.-Taking ownership of the relationship held with each of their Clients and to serve as an interface between the Clients and the company.-Maintain open communication with management and other team members.-Responsible for business monitoring, revenue tracking & projections, business strategy, and client servicing. Show less

Noida Area, India

-To capture the feedback from users assigned to me and understand their unique IT challenges and provide viable solutions, be it to a freelancer or to large organisations.-Routing qualified opportunities to the appropriate sales executives for further development and closure.-Responsible for meeting sales goals and overall quality of service. -Conduct sales calls to book meetings with potential clients.-Send follow-up marketing materials and make follow-up monthly calls to… Show more -To capture the feedback from users assigned to me and understand their unique IT challenges and provide viable solutions, be it to a freelancer or to large organisations.-Routing qualified opportunities to the appropriate sales executives for further development and closure.-Responsible for meeting sales goals and overall quality of service. -Conduct sales calls to book meetings with potential clients.-Send follow-up marketing materials and make follow-up monthly calls to establish relationships. -Maintain and expand your database of prospects within your assigned territory. Show less

Gurgaon, India

- Maintain a professional and courteous manner with all prospective accredited businesses.- Accurately and truthfully explain all benefits and costs of accreditation to each prospective accredited business and describe the mission and objectives.- Collect payment from accredited businesses.- Preparing contracts and proposals for all QL Net New and Existing Clients ensuring adherence to law-established rules and guidelines.- Keep records of the sales, revenues and invoices… Show more - Maintain a professional and courteous manner with all prospective accredited businesses.- Accurately and truthfully explain all benefits and costs of accreditation to each prospective accredited business and describe the mission and objectives.- Collect payment from accredited businesses.- Preparing contracts and proposals for all QL Net New and Existing Clients ensuring adherence to law-established rules and guidelines.- Keep records of the sales, revenues and invoices, etc.- Approving the proposals for each prospect and existing client prepared by the respective AM’s of other LOB’s who are closely working with QL.- Coordinate with other members of staff and the sales team that are attached to the same account for the proposal to be prepared.- Once the deal is closed by channel partners, initiate the internal contract to them and follow-up till the time it is completed and duly signed by all the respective signatories.- Coordinate with Sales Team of the channel partners within the organizations to ensure seamless functioning of the accounts.- Route qualified opportunities to the appropriate sales executives for further development and closure by teaming up with channel partners.- Maintain a consistent schedule of meetings with the QL team including Sales, Customer Success, Support and Operations to manage performance.- Document all requests and comments made by AM’s of other LOB’s to ensure timely feedback and follow-up actions.- Monitor contract performance, customer payment terms, to delivery terms.- Manages the CEO’s calendar.- Total focus on results without sacrificing process compliance and attention to detail. Show less

Gurgaon, India

- Qualifies leads and sells accreditation.- Screen all leads for accreditation eligibility before contacting the business.- Contacting & coordinating with prospective clients within a designated market area- Adhere to, and sign a copy of, the Code of Conduct for Ethics in BusinessDevelopment. - Maintain a professional and courteous manner with all prospectiveaccredited businesses.- Accurately and truthfully explain all benefits and costs of accreditation to… Show more - Qualifies leads and sells accreditation.- Screen all leads for accreditation eligibility before contacting the business.- Contacting & coordinating with prospective clients within a designated market area- Adhere to, and sign a copy of, the Code of Conduct for Ethics in BusinessDevelopment. - Maintain a professional and courteous manner with all prospectiveaccredited businesses.- Accurately and truthfully explain all benefits and costs of accreditation to eachprospective accredited business and describe the mission and objectives. Show less

Gurgaon, India

- Identifying business opportunities.- Understanding business and Analysing statastics.- Conduct primary qualitative research on the contacts.- Acquiring data from primary or secondary data sources and maintaining databases.

Delhi Area, India

College Economics dept. council member

New Delhi

Done an Internship at HOPE FOUNDATION, at their VILLAGE OF HOPE' Centre at Delhi, as a Voluntary Teacher.HOPE FOUNDATION is an NGO in special consultative status with the Economic and Social Council of the United Nations(UN).- Trained participants and imparted knowledge on Documentation Work- Trained participants on Spoken English and Basic Computer Skills- Conducted Role plays and Interactive Sessions

New Delhi Area, India

Worked in a project titled, ‘Identifying an Effective Teacher in Public Schools in Delhi’ under Dr.Deepti Goel (Asst. Professor of Delhi School of Economics & Secretary of CDE) and Dr.Bidisha Barooha (July 1’2016-August 1’2016)

Advanced General Management Program

Certification Programme In "Project Management"

Bachelor Of Arts - Ba, Economics (Hons), First Division

Positions of Responsibilties  Core-Team Member at Eco vantage, Economics Fest 2016: Hospitality Department & Event Management Department.

Commerce With Mathematics, 93.25%