Anju Samadhia Email & Phone Number

Melbourne, Victoria, Australia

Melbourne, Victoria, Australia

Melbourne, Australia

Melbourne, Australia

-• Responsible to lead team of smart software engineers to develop & enhance customer applications, tools, migration from old system to new systems, automation, address customer issues, collaborate with other teams on best practices, motivate and enable engineers to bring their best on the job every day. • Responsible to lead team of software developers involved in detail designing and preparing SOW’s leading them to client signoff and closure.• Led cross functional teams in the design and implementation of new customer information system for a Banking client for a new branch.• Led a team of software test engineers involved in testing of migration project - migration of Core Banking functionality to Finacle online banking system.• Managed Disaster recovery exercise for critical applications and assisted AMS team to run batches in DR environment in upgraded environment. Coordinated with Infra team and AMS team for all sequencing activities during DR exercise to ensure smooth completion.• Providing input to the project plan/release plan, defect/change management processes, systems integration, testing tools and processes• Identifying resource and budget risks and mitigations as part of program planning.• Increased customer satisfaction 15% by releasing updates at a faster pace with sustained quality and partnering with Customer Support Services to manage release process.

Gurgaon, India

• Requirements and Scope Management: Gathering written and verbal user input to create functional requirements, work in conjunction with systems architects to ensure that the solution proposed meets the business needs. Managing scope with users and develop project phasing strategies.• Overall responsibility of delivery to the client across all branches and clients.• Utilize in-depth knowledge of functional and technical experience in conjunction with industry and business skills to deliver solutions to customer.• Abide by quality processes followed by the team and also a part of Quality Ambassador Program for efficient implementation of quality processes in our team.• Providing technical assistance. Preparing weekly/monthly progress reports.• Review of the code before check in.• Design document creation.• Client Interaction.• Providing estimates.• Performance Tuning, SQL Query enhancements, code enhancements, to achieve performance targets.• Risk Management, Status Reporting, Cost Management• Monitoring process efficiencies in cross functional responsibilities & ensure timely end-to-end service delivery• Preparing of weekly, monthly and other business review decks.• Conducting regular audits and reporting non-compliance, implementing process to overcome the same.• Initiating process improvements projects within the client org.• Ensuring appropriate documentation of the processes.

Gurgaon, India

• Understanding system specifications, functionalities and development standards.• Coding and Testing • Participation in status calls and conferences for these projects.• Design, Coding and testing for change requests.• Preparation of unit test cases and test data setup• Integration Testing• User readiness test - Installation and Rollout

New Delhi Area, India

• 2nd Level support to US customers.• Delivered a team of highest quality & CSAT with lowest attrition rates.• Played a key role in designing and developing an internal Knowledge Base named “Questlink” for Associates.• Undertook refresher training for associates on floor and worked as SPOC for “Transport & Admin” for Linksys floor.• Instrumental in obtaining the highest CSAT scores for full account.• Attended skill development trainings like vCertification and Disaster Management etc.• Recipient of the Star of the Month award in Feb 2005 on the team level for achievement of highest CSAT scores ever in history of Linksys Account.