Anjulika Dutton, Pmp, Assoc Cipd Email & Phone Number

Seattle, Wa, Us

Seattle, Washington, United States

Seattle, Washington, United States

Dubai, United Arab Emirates

- Managed multiple route launches, station setups, route closures, and organizational restructures- Communicated the project status and updates to global stakeholders and audience- Established and maintained senior level and politically sensitive relationships with executive management in the aviation and travel industry, embassies, global trade bodies, and more- Collaborated with cross-functional teams such as tech and data partners to create implementation and change management plans, launch programs, and perform post-launch evaluations- Created Middle East strategy which resulted in delivery of targets exceeding $250M- Created all Middle East communication plans and approved and drafted the script to ensure all cultural and social sensitivities are considered- Media trained to deliver key messages in the market, public speaking and contact with the press- Involved with strategizing customizations for SAP and Salesforce CRM from a sales point of view- Provided feedback on technology systems as a user to promote continuous improvement

Dubai

- Middle East Sales manager responsible for developing the strategy to deliver $150M revenue per annum from the airline’s top corporate accounts and travel management companies.- Led, coached, and developed a team of account managers and business development managers.- Individual contributor as a project manager to launch key sensitive routes as well as close stations based on operational requirements. - Project managed the roll out of a new dealing system and established new dealing processes with special focus on internal and external communications- Project managed the delivery of the corporate programs including deal design, reporting & payments, with extensive communication support to the central team- Generated interest and engagement in the project by creating a communication plan which was relevant, proactive and articulate, with an established frequency, e.g., newsletters, events, all hands- Created and maintained a library of local communications and presentation materials - Key member of the project team on system enhancements, developments & best practice- Navigated ambiguous programs and juggled competing priorities to drive process improvements - Regular project performance reporting to optimize effectiveness & ROI- Brainstormed ideas for SAP and Salesforce CRM customizations and provide user feedback

Dubai, United Arab Emirates

- Responsible for setting up the UAE call center and regional hub of the loyalty program. - Created a plan and draft strategy and set-up operational processes in line with global setup. - Project managed the shutdown of the call center and a seamless move to the global hub while retaining customer loyalty and business.- Project managed the launch of the new unit which included the call center for UAE and Executive Club service center for Middle East and North Africa- Led a team of 22 staff members with an overall revenue responsibility of $46M+- Project managed removal of IATA commission from travel agents in UAE resulting in savings of $13M and introduced a service fee-based concept of sales with overall responsibility for all aspects of communication, generating revenue of $2M- Built strong relationships with stakeholders to ensure timely project decision-making and delivery- Undertook new functions like customer relations and telephone account- Gained stakeholder trust by addressing their call center concerns, helping the unit understand wider business challenges, and updating stakeholders regularly on new ideas for improvements

Dubai, United Arab Emirates

Dubai, United Arab Emirates

New Delhi Area, India

Master'S Degree In Human Resource Management (Cipd Accreditted)

Bachelor Of Business Administration (B.B.A.)