• Product Backlog & Roadmap Management: Prioritized and managed the product backlog in alignment with business goals and customer feedback, ensuring clear requirements are defined and understood by development and QA teams. Actively contributed to the creation and refinement of the product roadmap.• Cross-functional Collaboration: Acted as the primary liaison between product management, IT, R&D, sales, architecture, and third-party vendors to define, communicate, and execute product requirements, user stories, and technical specifications.• Sprint Planning & Execution: Led sprint planning, backlog grooming, and release coordination, working closely with development teams to ensure smooth execution, manage dependencies, and track progress. Owned release acceptance criteria and followed up on execution to ensure timely delivery.• Technical Documentation & Training: Supporting creation of technical documentation, user manuals, release notes, and training materials. Delivered technical trainings to customer support, professional services, and presales teams to ensure effective product deployment and issue resolution.• Quality Assurance & Release Management: Collaborated with architects and QA teams to ensure non-functional requirements, performance benchmarks, and design specifications were met. Managed product releases and escalated issues to product management as needed, ensuring alignment with business objectives.• Data-Driven Decision Making & Continuous Improvement: Utilized reporting tools (e.g., Jira, Confluence, Power BI Apps) to track project performance, measure KPIs, and provide insights to leadership. Continuously identified opportunities to improve processes and enhance product quality and team collaboration.

• Service Delivery Operations Manager for Enterprise customer, for Mobility Service Desk [MDM], Fixed • Line Operations, Order Management for dedicated and managed customers • Leading Teams of 40+ cross locations for Incident/Request/Change/Order Management Team • Globally Managed the Mobile Device portfolio and it Services- Contributes to decisions to improve, add, modify or discontinue the service within the organisation unit • Manage SOP and Work Instruction development and quality inclusive change management related to the Mobility Platform Service • Attend or present at regular Service Review and Project management meetings • Monitoring alarms for Third Line Support • Participate in Continuous Service Improvement (CSI) and be responsible for CSI action plan • Manage and mitigate escalations in co-operation with Service Desk and Executive Support • Provide senior Project support (e.g. MDM (iPhone/iPad) deployment) • Act as training expert to ensure knowledge about Key Customer tools, processes, structure and service requirements • Exposure in ITSM Ticketing and Monitoring tools

Team Operations Manager, Mobility, and Order Management

 Responsible for providing Technical Service for Phone and Broadband issues to customer base at UK. Troubleshooting for issues related to modem and routers. Provided end to end support for wireless router configuration and no connection issues. Coordinate with British Telecom (BT) and 3rd Level tech team based in Milton Keynes for network related issues (ADSL exchange faults). Worked on tools like woosh test, single shot check Network interface management (NIM) etc. for network faults. Took remote shared access of the customer’s computer and troubleshoot for issues regarding the internet connection, configuring email clients, downloading security etc.

 Handled products that require a certain degree of expertise to strike a balance between body text and accompanying graphics to blend it perfectly for the desired effect. Handling production and customer inquiries in an efficient and timely fashion. Looking for text omission, taking care of the grammatical aspects.  Creating Quality Assurance Procedures. Handling Clients calls and their issues on regular basis.

Project responsibilities included requirement analysis, interacting with client, project planning and allocation, documenting instructional specifications, scheduling and tracking, etc.Designing, Documentation and Implementation of a new Process in Production.