support for cloud infrastructure services on Linux platform.

Providing hardware and platform support as a part of Data centre operations team for over 200 hosted servers and Work Stations.

Providing technical support as a part of Off-shore platform operations support team for over 200 Linux servers on multiple projects .

 Installation of the software on Linux servers (Cent OS and Ubuntu) for new projects. Trouble shooting software related issue of the application on server/OS level. Providing technical support for clients on application side. Giving training to employees on installation and working of the application. Installation and configuration of server OSs which includes Ubuntu server OS and CentOS 6.5 . Editing/creation of Cron jobs on servers for various purposes. Configuration of virtual hosts on Apache Web server on Linux according to the requirements. Basic operations of MySQL on servers which includes creation, restoration, dumping of databases and also applying of queries according to the clients requests. Modification of priories of various processes on Linux servers according to the current requirement. Preparation of How-to documents for the client software installation on Linux servers. Debugging of Client software issues from log files. Managing/ providing technical support for the web development team.

 Installation/configuration of Redhat EL 4 on IBM Server. Installation/configuration/maintenance of Apache Web Server. Supporting web development team for the development of the site. Giving training to windows system administrators on the installation of the product and and Web Server management. Making provision for the hosting of multiple websites using virtual hosting, as per the requirements. Installation/configuration of DNS (Bind) server for local use. User-id creation/modification on Linux server as per requirements. Handling of server side accessibility issues. Configuration of basic firewall using IPtables. Installation/configuration of Proftp on RHEL4. Installation of SVN, Bugzilla, PHP on Linux server.

1) Providing IT Tech.Support for Solution Gulf and a small group of companies2) Coordinating with ISP(Etisalat) for the commissioning/trouble-shooting of communication lines.3) Creation/Configuration/Administration/Troubleshooting of web hosting accounts of these companies.4) Purchase and maintenance of software licenses.5) Operating-System/Software related trouble shooting and technical support for all the employees.6) Computer/Printers/Monitor hardware maintenance/repair.7) Routine mail/data backup of the employees8) Technical assistance and training for new employees.9) Configuration and trouble-shooting of E-mail related issues of employees on their Blackberry’s and PCs.10) Executing data recovery processes on crashed PC Harddisks of employees.11) LAN planning/designing and implementation, communication/networking solutions and technical support for new sites.12) Communicating with vendors regarding purchase of H/W and S/W products.

Servicing of Desktop PCs/Servers.Assembling of Computer Systems.Operating System(GNU/Linux and MS Windows) and software installation,troubleshooting on customer PCs.Computer Hardware,Printer Hardware repairing.LAN administration and troubleshooting.Office automation works.Visiting customer sites for technical assistance and trouble-shooting.Updating Linux Software applications.Attending calls from clients.Coordinating with field engineers through telephone.Giving on-site technical training for customers.Assistance of clients through telephone.Documentation of Day-to-Day works.Reporting to Senior Technical Support Engineer.

 Attending WAN issue calls of clients. Office Automation works of clients. Troubleshooting of transmission media. Coordinating with BSNL for commissioning of new lines to clients. Worked as a technician in theconversion of client’s communication lines to Optical Fibres. Technical Documentation of Day-to-Day issues. Monitoring leased Lines and ISDN issues of Bank of India, Kerala zone. Installation of control card and serial cards. Coordinating with BSNL workers for trouble shooting Leased Line, ISDN Line issues of the client.