- Communicated with the house management team on upcoming BEOs and floor plans.- Managed client meetings for on-site tours, menu selections, and contract agreements. - Created BEOs and layouts for meetings and events. - Assisted with planning, organizing, and directing work.- Billed clients’ accordingly by tracking, calculating and collecting payments accurately.- Conducted general office administrative tasks such as answering telephones, scheduling, and filing.

- Performed excellent guest experiences through professional and friendly interactions at all levels. - Improved efficiencies in guest turn around by coordinating effectively with housekeeping, management, and guests from check in to check out. - Responded to guests’ inquiries and special requests via telephone, email and online in a timely and professional manner.- Completed tasks within each shift, including daily cash handling and close out procedures.

- Managed and provided on board training to a team of customer service representatives. - Created a system where deliveries, tracking numbers, customer issues, and order information can be easily accessed by all team members.- Kept high product ratings and seller ranking metrics on Amazon to establish a high level of customer care.- Ensured a timely response to customers’ issues via email, Amazon messaging, and telephone.- Reported issues to higher management so products can be changed or marketing material revised.