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Anand Reddy Katakam is listed as Leader - Customer/Technical Support, Service Delivery Management at Cisco, a company with 91694 employees, based in Hyderabad, Telangana, India. AeroLeads shows a work email signal at cisco.com and a matched LinkedIn profile for Anand Reddy Katakam.
Anand Reddy Katakam previously worked as Senior Incident Manager at Cisco and Project Manager at Cisco Systems. Anand Reddy Katakam studied at Doctor Babasaheb Ambedkar Marathwada University.
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AeroLeads found 1 current-domain work email signal for Anand Reddy Katakam. Compare company email patterns before reaching out.
ITIL Certified IT Management Professional looking for exciting opportunities.Constructive experience of 20+ years across Customer/Technical Support, IT Service Management and Networking domains.Delivered expectations to customer and internal stakeholders across 5000+ Service Requests and 100s of IT tool outages that spanned specific verticals and companywide. Expertise in Customer/Technical Support, Service Delivery, People Management, Incident, Change, Crisis, Project Management.Manager for several tech savvy teams for over 5 years enabling them in all people management functions. Transitioned technical support teams from 8x5 to 12x7 operationsAchieved customer satisfaction CSAT Scores of 4.89/5 per quarter over several quarters; Authored new processes and influenced changes to existing processes.Earned appreciations from Service Provider and Enterprise (financial, IT, healthcare, Education) customers globally. Honoured with awards and accolades for individual and team performances. Championed the Business Continuity for the India centre and established Process Efficiency.
Listed skills include Leadership, Cisco Systems Products, Public Speaking, Itil, and 22 others.
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Hyderabad Area, India
Leader in high touch customer experience with increased value on customer support engagements. ITIL certified professional quickly adapting to change while maintaining the ability to adjust to rapidly changing technology and make decisions with limited information. Supported 1000+ APAC/EMEA/US engineers and cross functional teams on critical customer.
India
Enhanced user experience by leading global and cross-functional projects. Analyze trends, track bugs, and work with cross-functional teams to implement change. Assess the risk plan, implement and execute with corrective action, mitigation, workarounds, update the plan and maintain status reports. Partner with global and local cross functional teams to.
India
Setup weekly meetings to discuss team performance, team plans, and concerns. Setup one-to-one meetings to discuss Service Request audit findings, individual performance, and development plans. Engage in monthly meetings with US Managers to get up-to-date on global initiatives. Review case notes and provide feedback. Engage Support Engineers to other.
Handle Routing and Switching Service Requests for global enterprises and service providers. Assist customers with troubleshooting, restoring, and/or fixing their issues. Collaborate with internal Cisco teams (Bus/HTOMs/HTEs/NCEs) to resolve customer issues. Setup labs to reproduce customer issues; work with Development Engineers to resolve bugs. Support.
India
Lucent Technologies acquired Riverstone's Ethernet router portfolio that uniquely delivers the reliability that allows carriers to meet the triple play - voice, video and data - service requirements of their customers in a cost-effective and scalable way. Engaged as Lead engineer to assist customer issues through active troubleshooting, lab recreates.
India
Managed over 50 technical staff and Cross platform training to the staff from various technical backgrounds. Provided networking solutions especially in WAN, Network Security, and LAN. Imparted High end technical training to corporate clients. Providing Technical support to client’s either through Remote management or onsite based on the requirement
India
Desktop management for WINDOWS 2000 clients. Servers and Users management in WINDOWS 2000. Implementation of Active Directory domain model. Configuring Internet connectivity through leased line. Implementing user profiles
India
Installations of Windows 3.1, Window 3.11 WFW, Windows 95. Local Area Network setup to various companies with hubs, switches and cat 5 cable. Installation of office management software and desktop applications across several educational institutions.
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Quick answers generated from the profile data available on this page.
Anand Reddy Katakam works for Cisco.
Anand Reddy Katakam is listed as Leader - Customer/Technical Support, Service Delivery Management at Cisco.
AeroLeads has found 1 work email signal at @cisco.com for Anand Reddy Katakam at Cisco.
Anand Reddy Katakam is based in Hyderabad, Telangana, India while working with Cisco.
Anand Reddy Katakam has worked for Cisco, Cisco Systems, Lucent Technologies, Zoom Technologies, and St. Joseph'S Pg College.
Anand Reddy Katakam's colleagues at Cisco include Rupert Lhotka, Josh Prillaman, Wei Li, Sadie Blackwell, and Talent Network.
You can use AeroLeads to view verified contact signals for Anand Reddy Katakam at Cisco, including work email, phone, and LinkedIn data when available.
Anand Reddy Katakam studied at Doctor Babasaheb Ambedkar Marathwada University.
Anand Reddy Katakam is listed with skills including Leadership, Cisco Systems Products, Public Speaking, Itil, Computer Network Operations, Networking, Troubleshooting, and Incident Management.
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