Anke B. Email & Phone Number

Contern, Luxemburg, Luxemburg

Contern, Luxemburg, Luxemburg

- Organize workload and monitoring of daily operations with the team- Supervise customer service processes and staff management- Work closely with the customer to improve the relationship- Acting as interface between customers, suppliers, team and within the KN organization- Regular survey of customer satisfaction through KPI measurement- Manage customer requests and improvements as per Customer requests- Prepare monthly performance review meetings with the customer together with responsible Warehouse Manager / Operational Supervisor- Initiate and support Continuous Improvement Projects- Being the leader of the Dissatisfier Board meeting, in order to solve internal and external issues and improve working processes - Root cause analysis in case of problems and acting/agree on improvements- Being first level of escalation (customers and KN internal)- Monthly invoicing as per agreements- Control of incoming/outgoing invoices and book in ACON- Managing team through regular meetings and giving feedback to team members- Develop team member's skills according to targets and development plans agreed as output of the Performance and Potential Review (PPR) Process- Play an active role in improvement of operational processes and further development of the Customer Service department

Contern, Luxemburg, Luxemburg

Luxemburg

• Serve visitors by greeting, welcoming, directing and announcing them appropriately • Performing KYC checklist for new account openings• Follow up on client account opening requests • Back-round-checks on new clients • Run important report on a daily basis

Deutschland

• taking care of Security on concerts, Festivals, Refugees camps, ect.

Düdelingen, Esch An Der Alzette, Luxemburg

• Place orders and follow up on production and shipment to ensure a delivery within the expected time frame;• Resolve product or service problems by clarifying the customer's complaint; determining the cause; selecting and explaining the best solution to solve the issue;• Provide appropriate solutions and alternatives within the time limits and follow up to ensure resolution;(Customer, Sales Representative, Shipping and Production departments);• Expediting correction or adjustment;• Keep records of customer interactions, process customer accountsand file documents;• Follow communication procedures, guidelines and policies andsuggest improvements and best practices;• Attract potential new sales leads by answering product and servicequestions; suggesting information about other products and services;• Assist in client meeting (in house or on client premises).

Steinfort, Luxemburg, Luxemburg

• Place orders and follow up on production and shipment to ensure a delivery within the expected time frame; Process payments;• Keep records of customer interactions and transactions, recording details of inquiries, complaints, and comments, as well as actions taken;• Resolve customers' service or billing complaints by performing activities such as exchanging merchandise, refunding money, and adjusting bills;• Product awareness and advisory role.

Luxemburg, Luxemburg

Serve visitors by greeting, welcoming, directing and announcing them appropriately• answer, screen and forward any incoming phone calls while providing basic information when needed• Receive and sort daily mail/ deliveries/ couriers• Maintain security by following procedures and controlling access(monitor logbook, issue visitor badges)• Update appointment calendars and schedule meetings/appointments• perform other clerical receptionist duties such as filing photocopying,collating, faxing etc

Esch An Der Alzette, Luxemburg, Luxemburg

• Process all manual transactions received from investors in accordance with the applicable fund cut off times, procedures and prospectus ;• Maintain a central source for reference material ;• Ensure documentation is updated accurately and on time ;• Verify/reconcile all transactions before the prices are applied and the end ofday is run ;• Return any transactions that cannot be booked to the appropriate team forclarification ;• Run and import standards and ad-hoc reports ;• Advise supervisor of all issues, ensuring closure of same and suggestingresolution where possible

Luxemburg, Luxemburg

Scope of Responsibilities:• Professionally handle incoming requests from customers and ensure that issues are resolved both promptly and thoroughly;• Gather customer information, access and fulfill customer needs, educate the customer where applicable;• Provide quality service and support in a variety of areas including billing, placing print orders, and system troubleshooting;• Troubleshoot customer issues over the phone;• Use automated information systems to analyze the customer’s situation;• Handles issues in the best interest of both customer and company;• Continuously evaluate and identify opportunities to drive processimprovements that positively impact the customer’s experience.• Responsible for compiling and generating reports as they relate to customerservice surveys.

Trier, Rheinland-Pfalz, Deutschland

Trier, Rheinland-Pfalz, Deutschland

Trier, Rheinland-Pfalz, Deutschland

Trier, Rheinland-Pfalz, Deutschland

Restaurantfachfrau, 2,4

Restaurantfachfrau, Foodservice Systems Administration/Management, 2,3

Kaufmännisches Jahr

Education record