Anke Körner Email & Phone Number

Neuruppin, Bb, De

Because of restructuring within the company CS Manager Position not provided anymore; nevertheless still responsible for the team at the locationContact between General Sales Manager and CS Team at the locationCustomer CareResponsible for the continuous development and improvement of the CS teams at the location – Day-To-Day Business, mutual substitution during absenteeism in the Team/ Organization of communication and collaboration during Home Office Optimization/ Standardization of the workflow in the team and collaboration with other departmentsResponsible for OTC-SOX relevant audits and contact for OTC relevant questions during Company Audits

POWER USER and SUPER USER for the OTC processesPreparation of the OTC Business Processes for SAP S4HANA in the Customer Service and adjoining areas (Interfaces)Company-wide support during the SAP Implementation (go-live support in the CS in multinational Teams)Test-Management and Approval of SAP Applications (ITC, UAT), Master Data ValidationResponsible for support of the CS Teams during Go-Live and Hyper-Care periodCreation of Job-Aids for permanent documentation of changed processesPlanning and Execution of SAP Training/ Workshops for employees of the CSClose collaboration with customers regarding Customer specific labels and documentsLink between CS Team and company-SAP Team/ support of Best Practice policy

Falkenhagen/ Pritzwalk

Responsible for continuous development and improvement of the Falkenhagen Customer Service Team – day to day business, organization of replacement during absenteeism in the team (sales 5 employees)Monitoring and supervision of customer payment behavior/ late paymentsResponsible for the specified turn over and sales targets of our customersManagement of customer relationships, preparation of customer contractsPlanning and execution of different projects (SOX relevant processes, credit management, forecast accuracy, trade compliance)visit of trade fairs (INDEX, IDEA, PLMA)preparation of sales budget planningsupport within the sales team during the Change Management process (organizational & structural changes, led by a consultant group)

Pritzwalk

Responsible for the supervision and development of the Falkenhagen Customer Service Team- day to day business (planning, purchasing, logistic, sales – 8 employees)Management of customer relationshipsMonitoring and supervision of customer payment behavior/ late payments

Pritzwalk

sales and distribution of feminine hygiene productsdealt with customers especially in Scandinavia and later on worldwidedealt with big key customers worldwide

Wismar

sales and distribution of medical divices

Mönchengladbach

design and development of weavings

Reichenbach/ Vogtland

design and development of weavings

Textile Machine Building

Dipl.Ing. Fh, Textile Technology/ Specialization Weavings

Transnational Foreign Commerce

transnational study; education in Denmark, Sweden and Germany; hands on training in Denmark - issue a marketing analysis for a Danish.

Education record