Anke Birk Email & Phone Number

Germany

Abstatt, Baden-Württemberg, Deutschland

Abstatt, Baden-Württemberg, Deutschland

Project Management "Inspiring Working Conditions"

Fredericton, New Brunswick, Kanada

Heilbronn, Baden-Württemberg, Deutschland

Responsible for Tour Operator catalog texts and layouts, ensuring that allotments for hotels are always available to enable sales, proactively promoting our products and looking for sales opportunities and special conditions for our company, entering hotel contracts into the data system, calculation of profits, margin controlling, continuous email contact to the destination agency, solving challenges of customers via travel agency or at destination, administration

Use sales techniques that maximize revenue while maintaining existing guest loyalty to MarriottRecognize opportunities to up-sell the customer and sell enhancements to create a better Marriott experience or eventPromote awareness of brand image internally and externallyEnter, retrieve, reconcile, and verify information involved in the sales processPrepare sales-related documents throughout the sales processServe as the point of contact for clients and communicate with them Follow all company policies and procedures, ensure uniform and personal appearance are clean and professionalAnticipate and address guests' service needs; thank guests with genuine appreciationSpeak with others using clear and professional languageDevelop and maintain positive working relationships with others Support team to reach common goals; listen and respond appropriately to the concerns of other employees

Plan, organize and execute different events for the Ladies and Gentlemen throughout the year, between 10 and 600 guests (5 Star Awards, Christmas Events, Beach Parties, Health & Sports week (AAW), Day of the Houskeeper / Telephone Operator, Mother´s Day event, Admin. Assistant event, etc.)Responsible for organization, administration and delegation of most COMMUNITY FOOTPRINTS activities (The Ritz-Carlton´s own non-profit charity activities program, serving the community regarding the environment, economic disadvantage or activities with children)Maintain good business relationships with external clients & suppliers regarding related events or productsResponsible for administration of all Manager´s life insurances, maintaining constant contact with the insurance companyResponsible for administration of staff transportation (e.g. contracts, schedules, routes) maintaining constant contact with the transportation companyResponsible for administration and care of other employer´s benefits (e.g. lockers, birthday presents, staff canteen, 1st Class and other rewards, etc.)Update internal information media of HR (different black boards, screens, news letters, etc.)

México

Responsible for customer advisory and Sales with walk-in costumers and onlineProactively searching for sales opportunitiesOrganize operational processes and customers' documents

Master Of Business Administration (M.B.A.), Business, Management, Marketing, And Related Support Services

Exchange student during Masters program from September 2016 until April 2017

Master Of Arts (M.A.), Unternehmensführung / Business Management, Strategy / Sustainability

Activities and Societies: Leitung Referat für Gleichstellung und Nachhaltigkeit in der Verfassten Studierendenschaft der Hochschule.

Tourism Management, Marketing