Ankeet Sharma Email & Phone Number

I am an Application Support, Maintenance & Technical Services Specialist, Data Specialist and Technology Expert labs and Quote to Cash Operations with over eight years of working experience in the IT industry. I bring along expertise in application and infrastructure production, operational support and maintenance services, network troubleshooting, database management, and data warehousing. I have hands-on knowledge in identifying organizational needs for new applications, preparing technical specification as a roadmap for software, implementing, testing, and integrate new applications, performing routine system backups and upgrades, installing new operating systems and releases, providing instructions and training to staff when necessary; monitoring, recording and responding to requests for support.I ensure promptness and accuracy in investigating and diagnosing system faults and errors, recommending and driving service improvement plans resolving technical issues, analyzing error trends aimed at reducing or minimizing downtime, managing storage servers, scheduling and running regular tests to improve the current systems and applications, identifying and developing functionality changes, maintaining documentation of crucial databases and linked applications.I possess a sound understanding of requirement analysis, monitoring, and resolving severity 1 issues in production for the Sugar CRM applications SalesConnect, ATLAS, and Salesforce integrated in IBM platform known as IBM Sales Cloud

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  Biju Patnaik University Of Technology, Odisha

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