Anke Van Gaalen Email & Phone Number

Clusters: Digitale Informatievoorziening, Informatie & Automatisering, Facilitaire Zaken en Informatie.

Ik ben een trouwambtenaar met een zwak voor ware liefde! Ik begeleid mensen graag naar en op de mooiste dag van hun leven, met als hoogtepunt een ceremonie met een mix van emotie, romantiek en humor :)

Oss, Noord-Brabant, Nederland

Maurik

Medeverantwoordelijk voor de strategische ontwikkeling en realiseren van het beleid van de Dienstverlening; de verdere ontwikkeling en vormgeving van de (integrale) publieke dienstverlening.Integraal management:- Directe aansturing van de 5 teams binnen Frontoffice;- Bewaken van kwalitatieve en kwantitatieve bezetting, de begeleiding, de stimulering en de beoordeling van de medewerkers en de randvoorwaarden waarbinnen zij functioneren;- Resultaat- en budgetverantwoordelijk voor het organisatieonderdeel Frontoffice;- Verantwoordelijk voor beheer & onderhoud gemeentehuis / facilitaire dienst.Ontwikkeling en advies:- Initiëren en ontwikkelen van visie processen op het vakgebied Dienstverlening;- Signaleren en analyseren van relevante trends en ontwikkelingen;- Adviseren van het bestuur / directie met betrekking tot de werkvelden, processen en producten binnen Frontoffice / Dienstverlening;Projectmanagement:• Projectleider en/of als opdrachtgever bij organisatie brede projecten.

Utrecht Area, Netherlands

Projectmanagement: managing all kinds of sales projects from the very first beginning untill the last aftercare. - Lead and coordinate project teams of up to 15 members- Define project scope, objectives, staffing, resources and deliverables- Reporting to different layers within the organization- Budget management and control- Planning- Solve critical issues in a time-sensitive environment- Develop good working relationships with stakeholders at all levels- Quality assurance, risk management and change management - Reporting directly to the CCO- Example projects: Sales and marketing projects, CRM, SEPA, FATCA, organization of exhibitions and mailingsTeam management: Responsible for overseeing the day-to-day operations of the DCO team, consisting of 30-40 people, distributing the workload evenly amongst staff and making sure motivation and performance levels are maintained.- Allocating jobs and workloads to individual staff members based on their ability- Implementing new initiatives and making sure all staff understand them- Performance management- Prioritising tasks- Coaching and motivation

Utrecht Area, Netherlands

Projectmanagement: managing all kinds of sales projects from the very first beginning untill the last aftercare. - Lead and coordinate project teams of up to 15 members- Define project scope, objectives, staffing, resources and deliverables- Reporting to different layers within the organization- Budget management and control- Planning- Solve critical issues in a time-sensitive environment- Develop good working relationships with stakeholders at all levels- Quality assurance, risk management and change management - Reporting directly to the CCO- Example projects: Sales and marketing projects, CRM, SEPA, FATCA, organization of exhibitions and mailings

Paris Area, France

Managing the iSynergy project: the merging of 2 IT landscapes into 1: a domain integration, client migration and cloud mail migration project, responsible for project communication, planning, budget and asset management.

Managing Service Support for 15 holiday sites and 2 head offices with 650+ workplaces and 800+ end users in NL & B. Including developping and implementing processes to ensure high quality service for customer and improve first level resolution.Manage a team of Servicedesk employees and ensure that agreed targets are met and appropriate qualitative standards achieved. Monitored by reporting structure to ensure early identification of product faults and minimum risk to the business.Participating in upgrades and migrations, including OS and Office Outlook.5 years' IT purchase experience for hardware & software including negotiating, managing and ensuring compliance.Responsible for software, hardware & user management.

Communication to internal and external customers. Provide support to employees on all company supported applications. Troubleshoot computer problems and determine source, and advise on appropriate action. Complete application project-based work. Responsible for IT purchase process and management of hardware and software.

Bachelor, Hotelmanagement

Eventmanagement

Degree, Tweetalig Vwo