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Andrey Kiselev Email & Phone Number
Senior Support Manager
at
Onlanta
1 work email found
@arenadata.io
LinkedIn matched
4 data sources
Profile completeness 100%
Current company
Role
Senior Support Manager
Location
Antalya, Türkiye, Turkey
Company size
Who is Andrey Kiselev? Overview
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Quick answer
Andrey Kiselev is listed as Senior Support Manager at Onlanta, a company with 139 employees, based in Antalya, Türkiye, Turkey. AeroLeads shows a work email signal at arenadata.io and a matched LinkedIn profile for Andrey Kiselev.
Andrey Kiselev previously worked as Head of Support at Fintech Company and Head of Support at Arenadata. Andrey Kiselev holds Master'S Degree, Economics And Management from University Of Modern Economics.
Company email context
Email format at Onlanta
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{first_initial}{last}@arenadata.io
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Profile bio
About Andrey Kiselev
🌟 Experienced Head of Support | Transforming Customer Service Operations for Maximum Impact 🌟With over 13 years of leadership experience in start-ups and enterprises, I specialize in building and managing world-class support services for B2B clients across fintech, retail, telecommunications, IT services, and public sector industries. Whether it’s scaling a team, optimizing processes, or driving innovation, I thrive on delivering exceptional customer experiences that enhance business outcomes.💼 What I Bring to the Table:Designed and led support operations with budgets ranging from $1M to $5M, delivering 24/7 services to 100+ corporate clients.Built and nurtured distributed teams of 35 to 250+ members, achieving service excellence with a 98.5% SLA and 97.46% CSAT across 40,000+ monthly inquiries.A results-driven approach powered by data—turning insights into actionable strategies for growth, efficiency, and customer satisfaction.📈 Key Strengths:Launching and scaling support services from the ground up.Developing IT service cost models and optimizing operations for cost-effectiveness.Establishing customer-centric metrics like SLA, CSAT, CES, and NPS, and turning them into actionable insights.Automating workflows to save time and drive efficiency.Leading and empowering geographically distributed teams, fostering a culture of innovation and accountability.✨ I’m passionate about solving complex challenges, streamlining operations, and making data-driven decisions that leave a lasting impact. Whether you need to build a support team from scratch or elevate your existing processes to new heights, let’s connect and create something remarkable together.💬 Ready to collaborate? Feel free to reach out!My contacts:- telegram: https://t.me/and_kiselev- phone: +90 (536) 626 55 38- email: kiselmanov@mail.com
Listed skills include Аутсорсинг Ит, Реализация Проектов Аутсорсинга Ит, Управление Персоналом, Продажа Услуг Аутсорсинга Ит, and 14 others.
Current workplace
Andrey Kiselev's current company
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Onlanta
8 roles
Andrey Kiselev work experience
A career timeline built from the work history available for this profile.
Head Of Support
CurrentLeading a 24/7 product support service for a payment processing platform, supporting a client base of ~300K and handling 35,000–40,000 monthly inquiries. Reporting directly to the CTO and collaborating with the CEO and other C-level executives, I oversee a team of 40 professionals across two tiers of support:- First Line Support: A team of 30, addressing.
Feb 2024 - Present
Head Of Support
Product Support Management for Software Developing Company.Reporting to: CTO, communication with CEO, C-level.Team Size: 35 employees.Client Base: Approximately 80 clients, handling 4 000 inquiries per year.Client Industry: Fintech, Retail, Telecom, Civil Services.Support Scope: SaaS and On-prem.Overview:Managed a 24/7 product support service for a.
Jan 2019 - Feb 2024
Deputy Head Of It Services
Outsourcing IT services for corporate customers.Reporting to: Head of IT services department, communication with CEO, C-level.Team Size: 150 employees.Client Base: Approximately 30 clients, handling 5 000 inquiries per month.Client Industry: Finance&Banking, Retail, Civil services, Oil, Mining.Support Scope: Service Desk, End user support, Cloud services.
Apr 2016 - Dec 2018
Head Of Customer Support Department
Outsourcing IT services for corporate clients.Reporting to: Head of IT outsourcing business unit.Team Size: 250+ employees.Client Base: Approximately 20 clients, handling 10 000 inquiries per month.Client Industry: FMCG, Finance&Banking, Pharma, Retail, Telecom.Support Scope: Service Desk, End user support, Infrastructure support.- Development of the.
Aug 2011 - Jun 2015
Head Of Support Services
Overview:- Led a team of 30 engineers and system administrators (20 in the Moscow region, 10 in a distributed team).- Provided workstation and infrastructure support services for multiple enterprise clients.- Managed a regional partner network of about 50 partners.- Organized and provided outstaffing services for 10 application support engineers (SQL.
Sep 2010 - Aug 2011
Customer Service Team Lead
Overview:- Led a team of 20 engineers and system administrators (10 in the Moscow region, 10 in a distributed team).- Provided workstation and infrastructure support services for multiple enterprise clients.- Implemented a support service project for a banking application for one of the country's largest banks.Achievements:- Successfully recruited.
Sep 2009 - Sep 2010
System Engineer
Overview:Support for user workstations and infrastructure for multiple enterprise clients.Windows, Mac, AD, HP SM, CiscoAchievements:Conducted an assessment of the client's engineers' competencies for further training of outsourced engineers;Deployed training environments replicating the production system of Application and MSSQL;Managed the onboarding and.
Apr 2008 - Sep 2009
Team & coworkers
Colleagues at Onlanta
Other employees you can reach at onlanta.ru. View company contacts for 139 employees →
AN
Alexander Nurshin
Colleague at Onlanta
Moscow, Moscow City, Russia, Russian Federation
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ЕН
Елена Некрасова
Colleague at Onlanta
Russia, Russian Federation
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БЩ
Бод Щащ
Colleague at Onlanta
Ukraine, Ukraine
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ДК
Дмитрий Конопатин
Colleague at Onlanta
Moscow, Moscow City, Russia, Russian Federation
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ВЖ
Владимир Жуков
Colleague at Onlanta
Russia, Russian Federation
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ЮД
Юля Дудка
Colleague at Onlanta
Ukraine, Ukraine
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СВ
Святослав Ворона
Colleague at Onlanta
Ukraine, Ukraine
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ВС
Виталий Соколов
Colleague at Onlanta
Moscow, Moscow City, Russia, Russian Federation
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SP
Sergey Pavlov
Colleague at Onlanta
Russia, Russian Federation
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RS
Ruslan Sorokin
Colleague at Onlanta
Altai Krai, Russia, Russian Federation
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Alexander Nurshin
Colleague at Onlanta
Moscow, Moscow City, Russia, Russian Federation
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ЕН
Елена Некрасова
Colleague at Onlanta
Russia, Russian Federation
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БЩ
Бод Щащ
Colleague at Onlanta
Ukraine, Ukraine
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ДК
Дмитрий Конопатин
Colleague at Onlanta
Moscow, Moscow City, Russia, Russian Federation
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ВЖ
Владимир Жуков
Colleague at Onlanta
Russia, Russian Federation
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ЮД
Юля Дудка
Colleague at Onlanta
Ukraine, Ukraine
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СВ
Святослав Ворона
Colleague at Onlanta
Ukraine, Ukraine
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ВС
Виталий Соколов
Colleague at Onlanta
Moscow, Moscow City, Russia, Russian Federation
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SP
Sergey Pavlov
Colleague at Onlanta
Russia, Russian Federation
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RS
Ruslan Sorokin
Colleague at Onlanta
Altai Krai, Russia, Russian Federation
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1 education record
Andrey Kiselev education
-
University Of Modern Economics
FAQ
Frequently asked questions about Andrey Kiselev
Quick answers generated from the profile data available on this page.
What company does Andrey Kiselev work for?
Andrey Kiselev works for Onlanta.
What is Andrey Kiselev's role at Onlanta?
Andrey Kiselev is listed as Senior Support Manager at Onlanta.
What is Andrey Kiselev's email address?
AeroLeads has found 1 work email signal at @arenadata.io for Andrey Kiselev at Onlanta.
Where is Andrey Kiselev based?
Andrey Kiselev is based in Antalya, Türkiye, Turkey while working with Onlanta.
What companies has Andrey Kiselev worked for?
Andrey Kiselev has worked for Onlanta, Fintech Company, Arenadata, and Asteros.
Who are Andrey Kiselev's colleagues at Onlanta?
Andrey Kiselev's colleagues at Onlanta include Alexander Nurshin, Елена Некрасова, Бод Щащ, Дмитрий Конопатин, and Владимир Жуков.
How can I contact Andrey Kiselev?
You can use AeroLeads to view verified contact signals for Andrey Kiselev at Onlanta, including work email, phone, and LinkedIn data when available.
What schools did Andrey Kiselev attend?
Andrey Kiselev holds Master'S Degree, Economics And Management from University Of Modern Economics.
What skills is Andrey Kiselev known for?
Andrey Kiselev is listed with skills including Аутсорсинг Ит, Реализация Проектов Аутсорсинга Ит, Управление Персоналом, Продажа Услуг Аутсорсинга Ит, Построение Эффективных Служб Ит, Трансформации Служб Ит, It Outsourcing, and Itil.
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