Ankit Baral Email & Phone Number

Bhubaneshwar Area, India

•Planned service operations for a top 10 market surveillance firm based out of United States of America •Supervised resolution of 10 Severity 1 calls in 1 month setting a new service record for the team in 2017 •Developed with TIBCO tools like SPOTFIRE , MFT ETC to provide 24/7 support to critical client servers•Surpassed Service Level Agreements thereby reducing resolution time by 20% in most use cases•Developed over 50 knowledge base articles and documentation for… Show more •Planned service operations for a top 10 market surveillance firm based out of United States of America •Supervised resolution of 10 Severity 1 calls in 1 month setting a new service record for the team in 2017 •Developed with TIBCO tools like SPOTFIRE , MFT ETC to provide 24/7 support to critical client servers•Surpassed Service Level Agreements thereby reducing resolution time by 20% in most use cases•Developed over 50 knowledge base articles and documentation for routinely occurring issues and cases•Automated issue resolution and reduced turnaround time by 15 % for all usual end point contingencies •Resolved an average of 5 technical issues per day maintaining consistent minimum resolution rate of 80 % •Reduced downtime by 12% through proactive monitoring and preventive mitigation of infrastructure•Achieved a customer satisfaction rate of over 90 % with superb communication and feedback protocols•Governed and surveyed over 100 servers ensuing 99.9% uptime in peak season and working hours of EST•Implemented 3 process improvements in ticketing system increasing workflow efficiency by up to 8 %•Steered an efficient migration of 16 servers to another infrastructure reducing downtime to just 12 hours Show less

Angul, Odisha, India

SMELTER•Entrusted with getting a general sense of processing capabilities of the smelting unit of Nalco Ltd•Learned 5 principal operations and safety protocols involved in 4 pot line units of the smelting plant•Assisted in monitoring ,quantifying and controlling various stages of smelting 4.6 lakhs Ton Per Annum•Grasped and enforced safety compliance standards and achieved a 98% industrial safety compliance rate•Organized and recorded data of 3-5 primary processes… Show more SMELTER•Entrusted with getting a general sense of processing capabilities of the smelting unit of Nalco Ltd•Learned 5 principal operations and safety protocols involved in 4 pot line units of the smelting plant•Assisted in monitoring ,quantifying and controlling various stages of smelting 4.6 lakhs Ton Per Annum•Grasped and enforced safety compliance standards and achieved a 98% industrial safety compliance rate•Organized and recorded data of 3-5 primary processes involved in smelting aluminium at industrial scale •Participated and learned from 5 workshops about smelting temperature , time and carbon oxygen ratio•Complied with industry standards and did 12 quality control tests on multiple molten metal samples Show less

Angul, Odisha, India

CAPTIVE POWER PLANT•Tasked with understanding general functioning of 1 Captive Power Plant unit of Nalco Limited entity•Shadowed and facilitated a team of 15 experienced technicians and engineers in all general operations•Participated in routine inspection of power generation equipment having power rating of 120 MW•Consolidated and catalogued data of up to 35 critical temperature, pressure and electrical parameters•Aided in 2 minor repair and maintenance incidents as… Show more CAPTIVE POWER PLANT•Tasked with understanding general functioning of 1 Captive Power Plant unit of Nalco Limited entity•Shadowed and facilitated a team of 15 experienced technicians and engineers in all general operations•Participated in routine inspection of power generation equipment having power rating of 120 MW•Consolidated and catalogued data of up to 35 critical temperature, pressure and electrical parameters•Aided in 2 minor repair and maintenance incidents as directed by senior personnel and management•Analysed over 22 records of equipment inspection, and maintenance activities during internship period•Inspected power generation equipment 5 times making sure that all equipment is safety compliant Show less

Masters In Business Administration, Business Administration And Management, General

Bachelor Of Technology - Btech, Mechanical Engineering, 8.84

Higher Secondary School Certificate, 75 %

Secondary School Certificate, 9.8