Role:- Cloud Operational Support 1. Operational Support and Troubleshooting: Proactively provided operational support, ensuring seamless functionality and promptly troubleshooting issues within defined SLAs. Demonstrated the ability to identify root causes swiftly, implementing effective solutions to minimize business impact.2. Data Management and Analysis: Utilized MySQL and Excel to manage and analyze extensive datasets, contributing to streamlined data processes. Played a key role in Sales Forecast prediction, leveraging gathered product knowledge to identify new solutions and customer needs.3. Cloud Computing Exposure: Initiated my journey into the cloud computing domain, with a focus on Google Cloud Platform (GCP). Engaged in foundational tasks, contributing to basic cloud computing operations and gaining hands- on experience in the cloud environment.4. Customer Insight and Relationship Building: Identified potential customers and their unique needs, actively contributing to sales strategies. Collaborated with cross-functional teams to gather product knowledge and enhance customer understanding.5. Continuous Learning and Growth: Actively pursued professional development, staying abreast of industry trends and expanding my knowledge in data engineering and cloud computing.This experience allowed me to lay the foundation for a successful career in data engineering and cloud computing. While serving in a capacity as a fresher, I embraced responsibilities with enthusiasm, demonstrating a commitment to excellence and a drive for continuous improvement.