Understanding of U.S. General Insurance, WC Insurance, Property Casualty, Health Care, Operations Management, Mentor ship, Benefits of insurance-promoting risk control and provides loss exposure, Data Analysis, Process Mapping, UAT Testing, Accountable for consolidation , Ability to question and gather data effectively, Responsible to create financial snapshot for the process, Accountable to complete total volume on daily basis, Responsible for updating weekly snapshot for all the process, Accountable for making Monthly review deck (process review), Responsible for calculating AHT’s for all the sub process, Responsible for updating monthly dashboard, Accountable to train new members in the team, Responsible for doing weekly quality check, Accountable for calculating team productivity on monthly basis, Responsible for answering client emails within stipulated time, Set refresher training for all the process if required, Conducting and drafting of knowledge test papers, Creating Kaizens on monthly basis, Doing analysis for all the sub process. Designing Standard Operating Procedure, Creating Macros and Calibration, Handling Critical Claims related to (Subrogation, Settlements, Indemnity), Working knowledge of MS Office, Strong Analytic skills, Quick learning ability, Excellent communication skills, Flexibility to perform assign tasks