- Influence the technical direction of the application monitoring and logging of applications and systems. - Working with matrix teams on creating holistic dashboards and analytics- Creating AS IS and TO BE Business processes with Gap analysis- Creating dependency documents for aviation applications.- Understand operational processes and procedures.- Provide End user training and training material preparation / application adoption support- Working knowledge of high-volume, highly available Web application hosting environments- Experience in supporting application team troubleshooting in DEV, ST, UAT, and Production environments- Ability to clearly communicate with peers, business liaisons, and subject matter experts- Ability to lead and mentor individual contributors- Experience on testing application , understand test cases- Ability to listen to customers and colleagues; convey ideas effectively; prepare written documentation- Methodical problem solving ability and the ability to quickly make complex decisions- Proactive in nature with customer satisfaction as a primary goal

Business Services:Strategic Business Planning which includes revenue generation, building client base, finding market for new ideas. Explore new business opportunities with existing Airlines, ISP’s, Concessionaires and IT-agencies.Working in alignment with company processes and within the boundaries to generate more business opportunities & work with customers / vendors on feasibility and lead them to contracting and implementation closure as wellResponsible for new revenue generation of worth Rs. 5 to 7 Cr each year to the company and making new business plan to bridge the gap fundingResourceful at maintaining relationship with the clientsRepresenting as a Key Account Manager for all Airlines & Concessionaires. Managing any escalations, keeping a track on payment outstanding w.r.t. milestones and balance outstandingResponsible for communication with client and the technical teams. Working in synchronization with internal stakeholders like: Network team, Security team, Wi-Fi team, Data Center team, Operations & Application development team as well as external stakeholders including different vendors nationally or internationallyPreparation of Business Modeling and presenting to internal as well as external stakeholder to ensure formal proposal to be prepared and presented to the management successfullyBringing more innovations to make an Airport more technology driven with good customer service and increase the passenger experience as well as to generate good Return of Investment (ROI)Innovation Projects:Self Check-In CUSS: To make latest technology like Self Check-In CUSS for Airlines we developed an in-house integration systemSelf Bag Drop Implementation: As a key element of an on-going campaign by DIAL to reduce passenger congestion, India’s first bag drop solution has been installed in Terminal 1DE-Stamping Process: POC commenced to show the completed flow of Passengers from Entry till exit using Facial Biometric integration and Airline validation

Managing Strategic Alliances for HCL with EMC & CISCO.Creating bottom-line and rebate for the HCL through the allied partners by exceeding the business targets.Manage and drive the sales process with the partners to ensure closing of current opportunities and pipeline developmentLiaising with the Partners for preferential prices, Technical supports, and joint Vertical collaboration within the various stakeholders of HCL organization.Preparation and review of Quarterly Business Reviews with the partner.Building senior level relationships, devising alliance strategies, Business Development Strategies, driving both technical and business initiatives to expand HCL’s growth and excellence in Partner Business.Drive joint marketing programs for Partner Product/Services awareness, demand generation and leverage Partner Programs to drive HCL’s business growth.

Identifying prospective clients, generating business from new accounts & developing them to achieve consistent profitability.Customer Relationship Management by updating customers with latest technology trends & providing them satisfactory support for our existing products.Know-how of International & domestic tendering processing.Actively participating / responding to EOI & RFP across SAARC region.Developing marketing strategies & pitch product/service to build consumer preference.Understanding customer requirements completely, selecting best possible, cost effective products and effectively approaching via direct meeting / tender / evaluation etc.