-Monitor CCTV, Maintaining and creating required backups.-Customer service, managing clients complaints, contacting the required assistance.-Ensure that safety and emergency protocols are completed in response to Fire Alarms and other Site Emergencies-Completed walking patrols and inspections of facilities and equipment.-Completed Fire-watch for in clients permises under construction.-Reviewed and followed post orders as identified for site representing-Maintained safe working environment and follow the facilities health and safety procedures.

Create and update operations manuals containing all the details of work to be performed for each clientTroubleshoot Operating system problems and technical issues for full spectrum of users providing effective and efficient assistanceDevelops and leads improvements and/or solutions to work processes and toolsMaintains professional and technical knowledge by attending educational workshops; reviewing professional publications; establishing personal networksWork closely with the development team on troubleshooting any issues, providing detailed input to diagnose and resolve client issuesEngage in software development discussions to create/improve our systemsPerform analysis to help merchants improve their approval ratios and help them make more money by way of our software.

• Apply professional hospitality standards and ability to support Private Banking team in maintaining best practices for client communication which include e-mail or Phone.• Apply a continuous-improvement approach to achieving superior client experience• Respect the relationship and channel preferences of clients while informing them of their options and the benefits.• Demonstrate commitment to take ownership of client problems at first point of contact ensuring the escalation process is followed as per the Client Problem Resolution process• Provide superior responsive execution and delivery of client transactions in a timely and efficient manner• Reception - answering phones and greeting clients• Ensure skills/knowledge/accreditation's are up-to-date and meet position requirements including an ongoing commitment to executing the activities established on personal development plan• Proven communication (written and oral) skills in English.• Foster teamwork, exhibits a professional approach to all situations to create a positive working environment

• Prepare and issue bills, invoices, inventory reports, account statements and other financial statements using data entry softwares• Analyzing and evaluating costs of materials, overhead and other expenses based on estimates, quotations, and price into an excel worksheet.• Performing related duties, such as word processing, maintaining filing and record systems, faxing and photocopying.• Research and resolve invoice discrepancies and issue.