Ankit Bhasin Email & Phone Number

India

Gurgaon, India

• Post graduate course in human resource management with total of 15+years’ experience including independently handling HR function for large business units with varied operations, spread over geographical locations and diverse people demographics.• Demonstrated competence in setting up HR Policies, HR processes and systems; Talent Acquisition operations & strategy; HR Business Partnering function; Career & Performance management, Employee Relationship & Stakeholder management.Lead the RMX team for F&A vertical to drive “Transformational agenda” for resourcing @ Genpact. The key ask of the initiative is to work closely with COO’s, business HR, Sales, Transition leaders to support organizational growth through internal seeding of Talent within and across businesses. The role also needs to work closely with Central team to create and implement enterprise standards, formulate HR policies and attain process excellence for core processes such as demand, supply, employee mobility, Internal Job Posting, New deal Solutions, resourcing strategies & exception management as per defined enterprise standards. Some of my achievements in this role are:• Created the “Redeployment Policy and guidelines”, which when implemented in the company, helped bring the bench ageing down by 40% in the first year and sustained post that leading to benefit of $0.5MM annually• Worked closely with central team to design the KSA Framework for Skills & the skills taxonomy for India Businesses. The framework is also being used to gear up for skills of Future• Helped improve resource requirement forecasting by ~ 50% resulting in Cost per hire benefit of ~$500K annually• Being the owner of resource management, was instrumental in bringing down the overall bench for the vertical from >10% to under 9%, resulting in cost avoidance of ~$200KDrove end to end HR strategy with focus on talent management, employee retention, C&B, bonus payment and engagement and org development interventions

Gurgaon, India

under the BOT of Orange, handling Orange customer service.Responsibilities & AchievementsThe profile required working at multiple levels at the same time; e.g. on floor training, new hire process induction, managing more than 2 teams at a time.Reporting to management on daily basis about day-to-day achievements and drawbacks and the areas of further improvements so as to enhance business performance.Generate MIS and Reports and deliver as per the client requirement.Gather, Define and Implement performance metrics.Have designed some New Hire and on the job enhancement training modules.Preparing various Comparative reports, Formats and working on the comparative analysis.Taking care of daily Log In/Log Out sheets, Schedule Adherence Defects, Agents monthly performance records, Floor’s weekly and monthly sales records, incentive sheets etc.Developed strategies, in collaboration with Operations & HR, focused towards meeting Resource Delivery.Actively involved in Client Interactions for Planning and Strategizing from a Training perspective.Piloted an initiative for Language enhancement, Culture Sensitization and Soft Skills for Non-Voice processes to equip them for effective Client Interactions.Increasing brand awareness in the workplace

Worked in various processes like UK outbound sales, Retention, UK Inbound up selling and presently handling UK Broadband Customer Service Campaign.Responsibilities & AchievementsThe job profile includes Working on various sects like team updates, bulletin board, training, rostering.Consistent Quality barging, one on ones, Pep sessions during SOD/EOD and agent feedback.Monitoring Agents before and after hitting production floor.Process Development, Implementation, Improvement and Audits.On going Monitoring, Handling 1st level and 2nd level escalations, troubleshooting, call back to customers, handling supervisory calls.Presenting weekly, monthly and quarterly reviews to the management team.Maintaining Agent Performance sheets, which are both process and area specific.Taking care of Agents motivation by different means, e.g. putting targets across the floor, tolling out varying incentive schemes, taking note of customer appreciation while listening to recording or live calls and making certifications and letters of appreciation

for their US outbound sales campaign (Providian DTM).Responsibilities & AchievementsWorked on US outbound sales campaign.Always exceeding expectations in Monthly AES.Received numerous appreciations for exceeding both sales targets (SPH/SPD) and quality benchmarks.Mentoring of new joinees.

Master Of Business Administration (M.B.A.), Human Resources Management

Bachelors

Pass