Resolves product and performance issues with channel partners/customers and communicates with factories on appropriate issues and solutions; including Customer Satisfaction Index (CSI)/Customer Relationship Management (CRM) and follow-up. Manages efforts in developing channel partner's product support capabilities (Service ADVISOR, Dealer Technical Assistance Center, Tools, Facilities, Warranty Administration) to improve customer satisfaction. Delivers product training, technical… Show more Resolves product and performance issues with channel partners/customers and communicates with factories on appropriate issues and solutions; including Customer Satisfaction Index (CSI)/Customer Relationship Management (CRM) and follow-up. Manages efforts in developing channel partner's product support capabilities (Service ADVISOR, Dealer Technical Assistance Center, Tools, Facilities, Warranty Administration) to improve customer satisfaction. Delivers product training, technical, and/or management training to channel partners, company employees or customers and facilitates channel partner employee development by counseling them on training plans and class enrollment. Administers Company product warranty/Product Improvement Program (PIP) policies and resolves other reimbursement issues. Communicates market opportunities and competitive intelligence to the Organization. Works with direct reports and channel partners and factories in connection with product problem resolution in the field. Provides guidance to field staff on how to manage channel partner and customer relationship to increase channel partners' service capabilities; Portfolio Show less