Ankit Chandra Email & Phone Number

Noida, Up, In

Delhi, India

• Managing Service, Retention and customer experience.• Responsible for AUM augmentation, cross selling, after sales service.• Responsible for improving CSAT/NPS scores by product improvement and close looping on customer feedback.• Constant review and restructuring of pre & post on-boarding procedure to improve E2E customer journey.• Plan and implement retailer attrition strategy to halt droop out rate.• Reactivating retailer base, that has gone inactive due to non-usage of the program.

Delhi, India

• Build and deepen relationships with customers to increase the share of wallet and revenues.• Provide professional customer service to achieve high customer satisfaction and retention.• Serve as one point of contact to mapped distributors of the automobile sector.• Cross-selling of new products and services for existing customers.• Managing client escalations/grievances related to general products and services supporting Portfolio managers and sales in growing customer business.

Noida Area, India

• Develop and drive strategies for onboarding new business and expansion of existing services• Pipe building and coordination with Partner account Manager to ensure steady flow and renewals.• Handholding on-field partners for closure of accounts for Autodesk and Foundry.• Coordinated with audit partners (KPMG & PwC) driving business from nominated accounts for license compliance according to laws and guidelines.

Gurgaon, India

• Managing and leading team for running successful operation and delivering service standards for business excellence.• Preparing and presenting trend analysis reports.• Preparing and maintaining tracker sheet, pipeline sheet, registration list and lead sheet to present the daily review of the projects.

Gurgaon, India

• Applied primary and secondary modes of research using tools such as Zoominfo, CapIQ, LinkedIn to ensure time-bound quality delivery • Identified key players and products using different analysis techniques (PESTLE. SWOT)• Managed C-suite key contact details of personnel across various industrial sectors while working with stakeholders from Oracle, Cisco, Microsoft, and Walters Kluwer among others.• Rewarded for generating Marketing Qualified Leads (MQLs) and Sales Qualified Leads (SQLs) for HP and AutoDesk.

Gurgaon, India

• Generated and maintained client database for the purpose of fostering a consultative relationship• Established brand awareness for Cisco and AWS through calls and email marketing.• Engaged in the entire sales lifecycle process on the basis of BANT criteria

Lucknow Area, India

Project Undertaken: To Study the role of Service Advisor & level of Customer Satisfaction.Activities Undertaken:• Provided end-to-end Services (Appointment, List preparation, Vehicle acceptance, Repair work, etc) to the customer that came to service center.• Maintaining Database and compiling the daily report and reporting to the mentor.

Master Of Business Administration - Mba, Marketing

Bachelor Of Business Administration - Bba, Marketing, Finance

Activities and Societies: Ojas Team, Coordinator, Group discussionMBA

Senior Secondary, Business/Commerce, General

Studied

High School, Computer Science

Studied