• Specialize in the Veeva Vault Promo Mats platform for Digital Asset Management.• Ensure the availability of editable source files, organize digital assets, and assist clients with any related issues.• Proficiently maintain an organized and accessible asset repository, facilitating efficient content retrieval, and providing excellent client support.• Review and approve documents for market use, ensuring compliance with standards and regulations.• Link reference documents and anchor highlighted information provided by clients in Veeva documents, enhancing document utility and accessibility.• Provide search results and extract reports of materials (assets) as per stakeholders' demands, ensuring timely and accurate information delivery.• Upload and manage Composites/Components in Veeva Vault Promo Mats, ensuring completeness and accuracy.• Structure and manage assets to ensure effective search and retrieval, optimizing system usability.• Conduct training sessions for all users to enhance their ability to find, utilize, and manage available assets efficiently.• Possess good knowledge of Work Front ticketing tools, effectively managing tasks and workflow.• Monitor daily workflow counts and report team productivity to management regularly, ensuring operational efficiency and effectiveness.• Take ownership of projects within the team, serving as the primary point of contact for clients to address their queries and concerns.

• Working on the client-based platform while adhering to their policies and guidelines.• Understanding and applying client policies and guidelines to decision-making processes.• Conducting research tailored to specific content requirements, particularly focused on imagery content.• Brainstorming ideas for enhancing platform content and policies.• Completing mandatory training sessions to stay updated on policy changes and improve overall adherence to guidelines.• Highlighting and gathering trending IDs from verified news media and market sources to stay competitive.• Actively participating in weekly training sessions covering soft skills, management, leadership, presentation, etc.• Identifying workflow improvement opportunities and proposing solutions for enhanced efficiency.

• Managing and resolving customer complaints efficiently via calls and emails.• Selling products and processing customer orders accurately in the computer system.• Handling all aspects of travel packages, from sales to after-sales service.• Utilizing the database to research, identify, and resolve customer complaints effectively.• Verifying the authenticity of travel documents and assisting clients to ensure a seamless journey following standard operating procedures (SOPs).• Recognizing, documenting, and alerting the management team about trends observed in customer calls.