Ankit Dadhwal Email & Phone Number

•Established and developed the business, overseeing all aspects including staff recruitment, marketing strategy, budgeting, and financial forecasting.•Developed and scaled the business to achieve an average monthly revenue exceeding $40,000 in fixed operations.•Managed daily operations with proficiency in scheduling and budgeting, demonstrating strong multitasking abilities and ensuring smooth and efficient workflow.•Conducted consultations with customers to assess their personal vehicle needs, budget, and performance goals, providing tailored solutions and recommendations.•Provided mentorship and training to new employees, ensuring thorough understanding and adherence to company policies and procedures.

Oakville, Ontario, Canada

• Conducted financial forecasting for fixed operations budgets and expenses.• Generated an additional six-figure revenue stream by designing, developed and executed in-house ceramic coating, producing over $300,000 annually.• Investigated and enhanced the loaner program to optimize dealership processes, resulting in maximized OEM payouts and increased manufacturer reimbursements to the dealership.• Achieved the highest Fixed Operation numbers since the dealership's inception.• Consistently exceeded Customer Satisfaction Index (CSI) standards set by Porsche Canada, demonstrating exceptional service quality and commitment to customer excellence.• Successfully reduced technician unapplied time to below 3%, significantly enhancing productivity and operational efficiency.• Implemented a technician video program for customers, achieving an impressive penetration rate of over 85% and enhancing customer engagement and transparency.• Directed the planning and construction of a secondary workshop, ensuring timely completion and alignment with project specifications and operational goals.• Conducted regular performance evaluations, offering constructive feedback and facilitating professional development.• Recruited, trained, coached, and mentored personnel while conducting performance evaluations to maximize their potential and enhance overall team effectiveness.• Actively participated in senior management meetings to review and discuss processes, track progress, and address challenges, contributing to strategic decision-making and operational improvements.• Collaborated with cross-functional departments to enhance the effectiveness of customer support, driving improvements in service quality and customer satisfaction.• Oversaw daily office operations, effectively managing and resolving workplace inconsistencies and issues to ensure smooth and efficient functioning of the office environment.

Mississauga, Ontario, Canada

• 2021 Audi Twin Cup World Finals: placed third in service and third in technology - first ever double podium finish for Audi Canada.• 2021 Audi Twin Cup Canadian Nationals: #1 Service Consultant in Canada.• 2020 Audi Twin Cup Canadian Nationals: #3 Service Consultant in Canada.• E-tron Expert: one of two chosen consultants per dealership with specialized training for electrification of the Audi brand.• Audi Master Certified Service consultant• Managed daily operations, accounting, invoicing, internal vehicle reconditioning processes, warranty policies and procedures, and employees of Audi Mississauga - Mavis location.• Met with customers to discuss service needs and develop effective and practical solutions.• Maintained team productivity and quality of service by establishing and maintaining clear benchmarks.• Followed up with customers during and after visit to verify satisfaction.• Monitored team performance and provided detailed job training.• Guided technicians for warranty repairs.

Toronto, Ontario

• Achieved marksmanship during basic training.• Used sophisticated equipment for field communications, navigation and night-vision surveillance.• Inspected and maintained weapon systems, vehicles, survival gear and personal defensive equipment.• Employed camouflage and concealment, patrol, assault, defense, and escape-and-evasion tactics.

Brampton, Ontario

• Responsible for 1 licensed technician and 1 apprentice• Averaged 70 work orders per month• Increased average work order by 15%; Averaging about $508 per work order• Handled customer complaints and inquiries.• Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.

Etobioke

• Reviewed work orders (what needs to be fixed on the vehicle) and discussed work with supervisor.• Checked motors that are running, road test motor vehicles, and tested automotive systems and components using testing devices to find the problem in the vehicle.• Changed, repaired or replaced parts and components of automotive systems, including fuel, brake, steering and suspension systems by using hand tools and other specialized repair equipment.• Tested and changed repair systems to the required standards .• Performed scheduled maintenance service, such as oil changes, lubrications, tune ups and brake replacement.• Advised customers on work performed, general vehicle conditions and future repair requirements.

Mississauga, Ontario

Responsibilities:• Prospect for potential new clients and turn this into increased business • Research and build relationships with new clients • Work with technical staff and other internal colleagues to meet customer needs • Present to and consult with mid and senior level management on business trends with a view to developing new services, products, and distribution channels • Advising customers on how to solve problems with their vehicle • Taking orders from customers over the phone and face to face • Creating invoices for parts that are sold • Maintaining an ordered stock room and finding parts from the stock • Finding parts for Mercedes, BMW, Volvo and all European models

Toronto, Ontario

Responsibilities:• Handle parts departments email account. • Handling back counter/ ordering parts for all service vehicles. • Packaging and sending core returns. • Locating available parts when the dealership is out of stock. • Handling parts payment collection and making sure all parts are billed correctly through the service department and our off site bodyshop. • Packaging and sending warranty part claims. • Man front counter to serve the public. • Recipting for incoming parts to update computer database. • In charge of completing quarterly buyback. • Placing stock and daily orders.

Mississauga, Ontario

Responsibilities • Created detailed feasibility report for proposed business. • Created detailed business plan including financial start-up costs, hardware & materials, human resources, marketing materials & sales process, service process & client satisfaction index, after-sales follow-up. • Engaged audience & awareness utilizing personal networks and charitable events. • Managed day-to-day operations including logistics, labour and accounting. • Continuously prospecting new-business by engaging automotive service outlets. Accomplishments • First Auto-Spa service in Greater Toronto Area to use eco-friendly steam. • Built portfolio of over 113 clients.

Mississauga, Ontario

Responsibilities:• Packaging and sending core returns. • Locating available parts when the dealership is out of stock. • Handling parts payment collection and making sure all parts are billed correctly through the service department and our off site bodyshop. • Handling back counter/ ordering parts for all service vehicles. • Man front counter to serve the public. • Placing stock and daily orders.