Currently handling & supporting business clients of AT&T across the globe through AT&T Business tools and analysing the live scenarios using testing tools like CTP & BGP and move the tickets into the concern team for investigation.

Work on the project of AT&T FUSION (SALES OFFLOAD) as Service Delivery Manager. Handle the cases of business clients related to the Internet and routers. Manage and work on the cases through email. Work with IT- technical support team and provide live information of ongoing alerts.Analyzing and getting hands-on experience with AT&T tools.

• Handling group of 5 people and working all together in Quicken & Quickbooks Software Application• Identified client issues, operational issues and devised goals and plan to address them.• Assigned tasks to individual in a team.• Monitored progress of each team member toward goal attainment & utilizing data in MS-Excel spreadsheet applications.• Reduced defective part of devices upgrade the software whenever possible for the implementation of the plans.• Conducted analysis of progress and held weekly meetings regarding goals and tasks. • Coordinated with human resources team in forming and training across functional department• Sets challenging cross-functional goals that support the organizational goals and strategies.• Monitored company policies and developed new operational procedures for firm in order to increase efficiency.• Good knowledge about ticketing tools and Basic knowledge on windows servers• Working as head of the IT- technical support team and provide live information of ongoing alerts

• Handle the role of Senior Technical Analyst with client “US-INTUIT”• Successfully executed client queries associated accounting software like Quicken & QuickBooks.• Managed accounting software of Intuit (Quicken & QuickBooks) and describe the execution of the software.• Attended the training sessions for “Stress Management” & “Voice and Accent”.• Received live training from US-Client• Delivered presentation in a group about the software execution

• Worked on the technical support profile and troubleshoot on different platform: Windows and also on Iphone and Ipad.• Versatile and willing to work on Operations and Database.• Worked on MS-outlook mail issue, Printer issue, Optimization, Internet Network & Emails.• Worked on online software support issues and sales too