Key Account Manager
Noida Area, India
Tool Used:Sales force, Google Sheets, Ms Excel, S3-Fox(Cloud Berry)Responsibilities:• Operate as the lead point of contact for any and all matters specific to your merchant.• Build and maintain strong, long-lasting merchant relationships• Ensure the timely and successful delivery of our solutions according to customer needs andobjectives• Forecast and track key account metrics• Assist with high severity requests or issue escalations as needed• Assist merchant with Document Verification, Rejection, Training's, Catalogue, CET, Orders, and Promotion.• Expertise in making changes in catalogue online.• Expertise in handling Merchant’s queries.Team: Merchant CatalogueRole: Associate- CatalogTool Used: Seller Panel, Salesforce, S3-Fox(Cloud Berry), Catalog Processing Tool(CPT)Responsibilities:• Coordinating with merchants to rectify the issues in the given timeline.• Handling of products like addition, updating etc. live on the website.• Coordinating with internal teams for handling of products and their issues.• Handling additional responsibilities within the team when required.• Assist merchant in DIY and Non-DIY sheets.• Assist merchant in preparing sheets.