Heading Marketplace and Omnichannel planning, Fulfillment Strategy & Seller Performance, Fulfilled by Myntra & Seller OnboardingManaging a total of 5000+ Pure Play Marketplace sellers in terms of their growth, experience, fulfillment speed and cost of doing business. Responsible for growing Omnichannel through sustained growth of 300+ brands & 5000+ store network. Leading "Fulfilled by Myntra" charter enabling 1DD/2DD speed for Marketplace brands.

• Heading MP Business Planning & Seller Performance charters- Heading 30+ personnel, responsible for planning and achievement of ~1.3Bn USD GMV through meticulous supply planning and disciplined management of 2500+ marketplace sellers setting them up for growth through periodic growth insights, capacity planning and OTIF fulfillment• Conceptualized and initiated ‘Myntra Smart Assist’/ Fulfilled by Myntra (FBM) business model- Innovated and designed a new MP model (pegged at 20% of MP business) aimed to solve for customer speed (Higher 2DD%, L+Z share), improving platform conversions and reducing cancellations and returns through deep work on model design, processes, logistics and storage rate cards, policies, external benchmarking and resourcing structures• Spearheading faster speed on Myntra Marketplace- Enabled ~10% of Marketplace and Omnichannel orders on ‘Priority speed construct’ through technological adoption and operations rigor thereby increasing 1DD/ 2DD% deliveries• Improving O2P fulfillment time- Reduced O2P fulfillment time by 30% (avg 40 hrs. reduced to 16 hrs.) Enabled multiple order processing cut offs and pick-ups for sellers thereby reducing customer promise and shrinking actual delivery times

• Spearheaded Seller Protection Fund (SPF) Policies for MP business models including JIT/ PPMP/ Omni through detailed understanding on contributing issues, competitive benchmarking on seller compensation and cross functional alignment• Led project on reduction in Q2 (sub-quality) MP items through deep diving into contributing reasons including changes in in-app verification checks, modification in QC processes and standardization of Q2 attributing reasons• Streamlined Return Flows including improving speed of returns, better visibility of returns through suitable reporting, fixed seller operational reconciliation processes along with internal and external stakeholders• Set up process for Proactive settlement of Lost shipments during forward flow thereby improving Seller Experience

Working as Head of Operations for an upcoming logistics firm- Dependo Logistics, Logistics brand for Quesscorp.Dependo is India's largest intra city logistics player with presence in over 35 cities. Dependo specializes in First and Last Mile deliveries, Distribution and Delivery Center Management, Cross-docking and Intra-city movement.Quess, India’s leading integrated business services provider was established in 2007. Headquartered in Bengaluru, the company has a pan-India presence with 65 offices across 34 cities, as well as operations in North America, the Middle East and South East Asia. It serves over 1300+ customers across 4 segments namely, Global Technology Solutions, People & Services, Integrated Facility Management and Industrials.

• Heading 3rd Party Courier operations - Managing first and last mile delivery operations for Snapdeal’s captive logistics partner, delivering 50000+ shipments on a daily basis • Cost and Performance based 3PL volume allocation- Ensured volume offload to 3PLs according to Total Cost of Operations (TCO) and SLA performance • Ensured SLA and Breach adherence – Ensured Delivery within TATs and controlled Order to Delivery Metrics (O2M, M2S, S2D and O2D) and customer breach < 2% by keeping in check the Standard Deviation in individual legs• Drafting SOPs for courier operations- Conceptualized and implemented Un-delivered, Reverse and Misroute flow through cross-functional meetings• Enhanced Customer Experience (C-SAT) and improved NPS by initiating CAPA and RCAs for customer escalations• Spearheaded projects on reducing RTO non-compliance and fake remarks by 3rd party logistics players

Giving shape to Snapdeal Instant, a hyperlocal initiative across multiple cities in India. Liaised with multiple functions such as Product, Tech, Finance, Category, L&D, Legal etc.• Spearheaded SD Instant- Conceptualized and operationalized this project, delivering shipments within 4 hours of order placement (O2D) and ensuring an NPS of 60 & a CPS of 2%• Developed a paperless flow for SD Instant through Dropship mode crashing the O2D to 4 hours• Ensured 98% on time pick-ups through manpower availability and Seller readiness within cluster• Defined SOPs on timely Pick-ups, Delivery, RTO and Un-delivered processes for Hyperlocal Operations• Built Last Mile capability through Hyperlocal couriers across 8 cities delivering 4k shipments per day, providing high Same Day and Next Day deliveries.

• Line Haul Network Planning & Vendor Management (B2B): Heading Line Haul Transportation for the Southern and Western Zones comprising a total of 10 vendors, 30+ Line haul vehicles delivering a total of 1000+ White Goods on a daily basis, Selection and On-boarding of new vendors , Goods Protection and Safety compliance, Active role in development of Transport Management system(TMS), Vehicle planning for peaks and off-peaks, Logistics cost budgeting and control• 3PL management and expansion (B2C): Ensuring on time forward deliveries on 2500+ pin codes and 150+ cities through 2 major 3PL players, Initiating deliveries in new states ensuring logistics compliance, drafting processes for timely reconciliation of reverse shipments (RTOs and RVPs), Selection and Onboarding of new 3PL vendors, Vendor Capacity planning for peaks and off-peaks ,defining SOPs for 3PL vendors, CAPA closures

Handled lube technical activities for state of Rajasthan- conducted product trials, carried out Lube Surveys, maintained optimum product inventory through demand forecasting of more than 250+ industrial and automotive lubricants in 700+ SKUs at company warehouses and CFA locations. Responsible for liquidation of slow moving inventory at company warehouses. Inventory reconciliation at Lube CODs through periodic cycle counts. Coordinated with third paty logistics (3 PL) for movement of lubricants to Industrial customers across Rajasthan. Ensured high service levels for delivery of lubes to customers.Prepared and communicated KPIs to Higher management - forecast and inventory measurements (forecast accuracy, Order vs Sales Report, Forecast vs Sales Reports and Service Levels)

Operations Officer, Aviation -Aviation Turbine Fuel Logistics & Tank Farm Management. Handled critical fuel supply chain serving domestic and international airlines. Handled various areas such as procurement, QC, Maintenance, inspections , Safety Health and Environment.Handled various ERP modules such as Procurement, Inventory and Order Management.Carried out Operational reconciliation managing receipt, storage and delivery of Aviation Turbine Fuel.