Ankit G. Email & Phone Number

Sydney, Australia

• Maintained and customized Salesforce.com scopes such as users, roles, profiles, groups, accounts, contacts, record types, sharing rules, custom objects, pick lists and page layout customization to support vital business functions.• Designed, setup and maintained Salesforce standard objects, custom objects and junction objects, while also structuring user roles, security profiles and workflow rules.• Maintain data management and integrity across Salesforce and its integrations.• Developed reports, dashboards, and processes to continuously monitor data quality and integrity.• Engage with key business stakeholders and provide ongoing support, guidance, training and recommendations to improve overall adoption.• Collaborate with users and technical SMEs to improve and redesign new processes, functions and technical specifications for projects.• Developed, launched and managed in-depth dashboards and reports for all team functions on both management and individual levels• Onsite point of contact for salesforce for the inside sales team and provided assistance to users across Australia.• Provided training to the users on how to efficiently use salesforce platform.• Cleaned the duplicate data and help improve the repots for the CEO hence, make critical business decisions.• Provided solutions to increase the return on investment – ROI.• Migration of data onto Salesforce platform.• Developed and managed workflow rules.• Strong relationship with stakeholders.• Support Developers and the Sales team with any projects or initiatives which impacts the usage of the Salesforce platform• Locking down the fields as per the roles to maintain data integrity.• Very good knowledge of MS Office Suite especially Excel. Provided excel training to Sales and senior staff.• Testing of any new feature implemented to our new system and providing feedback to my manager and developer team.

Sydney, Australia

• Managed Active Directory and created user profiles and granting them required access via Active Directory. Managing net logon to make sure they have required shared drive access.• Managed all the printers and shared drives on the network.• Managed asset registry system to make sure all the infrastructure related assets are up to date.• Administrator of Active Directory and Office 365. Managed AD and Office 365 portal.• Managing Phone Server for Avaya. Creating new users, groups and allocating users to the required groups. Call diversion from soft phone client to the users mobile. Well verse with both soft phone clientand hard phone of avaya.• Managed Avaya Contact Recorder to take out the recording for auditing purpose.• Managed Avaya Call Reporter and created many different reports for business improvement purposes.• Provided support to remote users across Australia, Manila and UK.• Managed access levels for each user on different business platforms like RCM.• Resolved tickets in timely manner.• Reduced number of support tickets by 50% in the business by improving the efficiency of the systems and training users on the basic troubleshooting steps.• Created troubleshooting documents for the end user.• Creating accounts and granting users with the appropriate access levels on the main system of the business which is Proclaim.• Managing and auditing anti-virus client organization wide to check and resolve any threat to the organization infrastructure.• Migrated all users from local anti-virus client to the cloud based – organization wide.• Migrated users from one terminal server to the other. Server migration.

Sydney, Australia

Masters Of Information Technology Network Security And It Management, Computer Science

Bachelor'S Degree

Post Graduate Diploma In Computer Applications, Computer And Information Sciences And Support Services

Education record

ADO.NET ASAP. NET C# with SQL server 2010