Ankit G. Email & Phone Number

Toronto, ON, CA

-eCommerce integration (Magento2, Shopify, Amazon, etc...)- Accounting software integration (Sage, Microsoft Dynamics GP, SAP, etc...) -Build and develop relationships with clients- Identify and reconcile errors in client data to ensure accurate business requirements- Develop software functionality using tools to implement EDI standards and customer.

Manages the entire workflow of hardware and software product lifecycle Maintains and monitors hardware/software inventory database to ensure compliance Identifying savings opportunities for the organisation by upgrading the leased machines and returning them back to the vendor Coordinating with the vendor (IBM) regarding the purchase of leased.

Duties and responsibilities include:— Respond with a resolution to approx. 1500 end user system issues and requests via phone, helpdesk ticketing system, and by email— Create, maintain and support user accounts and access for various MBC and non-MBC applications and internal network share access— Perform daily maintenance checks with in-house IBM servers.

• Served as the single point of contact for the Company
• Troubleshoot and resolve escalated Level 2/3 support issues; escalate issues further to QA as required and created tickets on JIRAResolved end user’s technical issues.
• Record problem tickets under the appropriate severity into the tracking system.
• Supported users via email, phone or through screen sharing sessions (Go To meeting) if there are bugs with the QA team before it goes live.
• Support PCs, MACs, workstations/laptops, servers, printers, mobile devices, modems, routers and switches etc
• Create and update as required requests using customer support ticketing system

Toronto, Canada Area

• Focused on client's IT business issues, solved and proposed solutions to meet short and long term needs.
• Resolved portfolio’s technical queries and troubleshoot their cloud based solutions.
• Technical and systems troubleshooting for both internal and external customers in Canada and the U.S.
• Administer a wide array of systems – Sitacorp-Sojourner proprietary software
• Juggle and prioritize many technical issues of varying complexity
• Provide systems user training in-person, via web technology or over the phone

London, Canada Area

• During my study at Fanshawe I had an opportunity to work with a renowned fast-paced media company called Shake Media and represent them in Google Online Marketing Challenge. I got a hand-on experience of Search Engine.
• Ensure all client website on-page elements are optimized.
• Monitor and communicate any website performance issues.
• Structure and manage campaigns for Paid Search.
• Monitor and refine campaigns to improve performance.
• Perform exhaustive keyword research and analysis.

Hyderabad Area, India

• Compile, analyze and distribute various marketing data pertaining to Search Engine Advertising (Google AdWords), Display Advertising, YouTube Advertising, Social Media (Facebook),
• Web Analytics (Google Analytics)
• Assist in the development and execution of various local and national marketing initiatives as needed
• Write engaging web content for both B2B and B2C customers

Mumbai Area, India

- As an intern, had to read each script, assign them a score, and write up a recommendation on wheather the producer should look at them. - Shooting interviews for the mini events and transferring the footage on timeline.-Running call time- for two of the on-going shows

Post Graduate Diploma Certificate

Activities and Societies: An active participation for Google Online Marketing Challenge 2016 representing Fanshawe College. Shake Media as.

Bachelor’S Degree, Mass Communication/Media Studies, A

Activities and Societies: - Volunteering for Urban Community Development Centre, an NGO in Khar, Mumbai - Participated on vube contest.