As a Technical Support Manager at Morgan Stanley, I ensure to provide reliable and efficient support for various applications and platforms across the firm. I have over 9 years of experience in technical support, site reliability engineering, and support management. Previously, I worked as an Authorised Officer at UBS, where I managed the incident and problem management processes for the global Trade Regulator reporting division. I also have a background in technology analysis, having worked at Infosys for a year and with TCS for 4.5 years as a Production Management specialist with banking domain. My core competencies include troubleshooting, root cause analysis, automation, monitoring, and performance optimization. I am passionate about delivering high-quality service to the clients and stakeholders, and ensuring the availability, reliability, and security of the systems and applications. I am always eager to learn new skills and technologies, and to collaborate with other teams and experts to solve complex problems and improve the overall user experience.