Ankit Ingle Email and Phone Number

Responds & acknowledge to customer complaints.• Provide technical support with cross functional work teams such as Project Engineer, Business Partners• Assists in installing the equipment, analyzes, inspects and reviews findings to determine the solution to the problem that the customer demands.• Work with technical sales engineers’ team and acknowledge spares requirement, prepare quotation, and provide training for the product.• Monitor performance of the product and maintains product manuals.• Provide appropriate feedback to the customer to include acknowledgement that the actuator & Valve has been received and a time frame for evaluation to be completed.• Responsible for Audit API 609, API 6D, API Q1, ISO, IMS.Prepare sales engineering reports for data analysis, take part in trade shows to increase knowledge and understand the competition.To analyze complaints, some complaints easily solved by communication with customerand some critical complaints would be solve on customer end site.Order booking against customer complaint with suitable spare material. Take follow up forspare / required material. Either send this spare material to customer or attend the sitewith suitable material.After receipt of compliant, display the Quality Alert Display on same day.Co-ordination & Monitoring of customer complaints provide solution or spare or service tocustomer Order booking against customer complaint with suitable spare material.Performing root cause analysis with 8D report & take corrective action by applying PokaYoke principle.

Client Relationship Management. Build and maintain strong relationships with existingclients to ensure high levels of customer satisfaction and retention.Develop a deep understanding of clients' business needs, challenges, and goals to offerpersonalized solutions and upsell additional products or services.Regularly communicate with clients through phone calls, emails, meetings, andpresentations to address inquiries and provide updates on products/servicesBusiness Development: Identify new business opportunities and potential clients throughmarket research and networkingProactively pursue leads and convert them into long-term business relationshipsCollaborate with the marketing team to create targeted campaigns and initiatives to drivesales and revenue growthNegotiate contracts, terms, and pricing with clients to secure profitable dealsCross-Functional Collaboration: Collaborate with internal teams, such as productdevelopment, marketing, and customer support, to ensure client needs are meteffectively.Sales Reporting and Analysis: Maintain accurate and up-to-date records of sales activities, client interactions, and deals in CRM.