As the Senior Design Manager for Dynamics 365 Sales in India, I lead a team of 8 interaction designers, collaborating with PM and engineering leadership to define the product vision and charter areas of work. A core focus has been integrating Generative AI capabilities, such as Copilot, into our product. My team drives vision and clarity for both design and engineering teams, utilizing storytelling to influence leadership and align with Microsoft's AI strategy.In my role, I've navigated a challenging environment with success, addressing issues like low morale, burnout, and a lack of trust with PM and engineering partners. My empathetic listening and transparent communication have created a supportive environment, significantly enhancing team sentiment. I streamlined workflows, set up clear feedback channels, and standardized processes, greatly improving efficiency and collaboration.As a mentor, I've empowered early-career team members by boosting their confidence and clarifying career paths, fostering a culture of learning and cohesion. By encouraging designers to take strategic roles and enhance their storytelling, I've elevated the design team's role in product development, leading to user-centric solutions and positive stakeholder feedback. My leadership qualities of empathy, transparency, and dedication to continuous improvement have been pivotal in overcoming challenges and fostering a high-performing team culture.

In this position, I led a group of designers across the design charters of unified routing and admin experiences for all Dynamics 365 customer service apps. I established a vision, created design patterns and principles, and delivered on planned features. I also defined a cross-functional horizontal program to improve NSAT for our product, collaborating with leaders from PM, Engineering, Research, and Design disciplines. Additionally, I contributed to building team culture by establishing a rhythm of business using Azure DevOps for managing design work and capacity estimations. I facilitated design critique sessions to foster growth and learning within the design organization and liaised with the Fluent Design team to influence and improve the design system.

As the lead UX designer for the new Unified Routing capability in Dynamics 365, I owned all design deliverables and collaborated with over 50 engineers and 9+ program managers across different geographies and time zones. My work ensured a cohesive and user-friendly routing experience.

In this role, I focused on enhancing the customer service experience for three key personas: Admin, Supervisor, and Agent. I contributed to various projects across multiple applications, including Omnichannel Engagement and Customer Service Hub, to improve user interactions and streamline processes.

During my internship, I worked on the project "CRM of Near Future using Bots and Conversations as a Platform." I proposed designs for a bot conversation flow designer and developed an end-to-end experience for managing the entire CRM system using bots.

Worked as an innovator solving real life societal problems especially in the area of Food and Agriculture

Summer Intern at Practo. Worked on redesigning the entire records management template, which included patient records, prescriptions,immunization records, file management etc. for the PRACTO Ray - Doctor facing application.

Worked as a Software Engineer in the Assets Protection and Legal Teams, developing and implementing software packages and also providing Level-3 support for the Business Teams.Selected to be part of Target’s Technology Leadership Program to be groomed as a future leader at Target.Worked on a variety of projects ranging from Document Management Systems to Video Management and Surveillance Systems.Developed and implemented a number of .NET based windows and web applications.Developed front-end of web applications using HTML/CSS, Bootstrap and AngularJS.